Support Jobs in Chadds Ford, PA

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2d ago

IT Support Specialist

Lympha Press Chadds Ford, PA

Chadds Ford, PA

2d ago

Full time Cloud Platforms Device Management Device Provisioning

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Job Description

Based in Chadds Ford, PA, Lympha Press operates as a mission-driven healthcare organization focused on improving patient access through durable medical equipment. The IT Support Specialist role provides frontline technical assistance to employees, troubleshoots IT issues, and manages mobile device provisioning in an on-site environment.

Responsibilities

Provide first-line technical assistance for employee IT issues, including Windows-based systems and mobile devices
Respond to, troubleshoot, and resolve help desk tickets while maintaining a high level of service
Configure, deploy, and manage mobile devices (iPhone, iPad, and Android) using Mobile Device Management (MDM) solutions
Assist with employee onboarding and offboarding processes, including account setup, access management, and device provisioning
Support software installations, updates, and troubleshooting for business applications
Maintain and troubleshoot workstation hardware, printers, and other peripherals
Educate employees on IT best practices, security guidelines, and effective technology use
Document troubleshooting steps, procedures, and solutions to support internal knowledge sharing
Collaborate with IT team members to improve support processes and technology service delivery
Escalate complex technical issues to appropriate IT team members when necessary
Work effectively and professionally with employees, managers, and departments across the organization
Align all duties with the company’s Mission, Vision, and Goal Statements
Perform other duties as assigned

Requirements

Associate or bachelor’s degree in information technology, computer science, or related field preferred; equivalent experience considered
Two or more years of experience in IT support, help desk, or technical support roles
Experience managing mobile devices using Mobile Device Management (MDM) solutions
Strong understanding of Windows, iOS/iPadOS, and Android operating systems
Experience supporting Office 365 administration and common workplace applications

Technologies

Mobile Device Management (MDM)
Office 365
Windows
iOS/iPadOS
Android

Benefits

Competitive salary with benefits
Full-time, Monday through Friday schedule
Medical, dental, vision & 401(k)
Unlimited Paid Time Off
Opportunity to support employees across the organization through technology solutions and IT services
Mission-driven healthcare organization improving patient access through durable medical equipment (DME) solutions

Supervisory Functions

This position has no supervisory responsibilities.

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