IT Support Specialist
Cloud Platforms
Device Management
Device Provisioning
End User Support
Hardware Support
Help Desk Support
Identity and Access Management
Incident Management
Information Technology (IT)
IT Operations
IT Services
Microsoft 365
Mobile Device Management
Mobile Devices
Office 365
Onsite
Service Desk
Technical Support
Job Description
Based in Chadds Ford, PA, Lympha Press operates as a mission-driven healthcare organization focused on improving patient access through durable medical equipment. The IT Support Specialist role provides frontline technical assistance to employees, troubleshoots IT issues, and manages mobile device provisioning in an on-site environment.
Responsibilities
- Provide first-line technical assistance for employee IT issues, including Windows-based systems and mobile devices
- Respond to, troubleshoot, and resolve help desk tickets while maintaining a high level of service
- Configure, deploy, and manage mobile devices (iPhone, iPad, and Android) using Mobile Device Management (MDM) solutions
- Assist with employee onboarding and offboarding processes, including account setup, access management, and device provisioning
- Support software installations, updates, and troubleshooting for business applications
- Maintain and troubleshoot workstation hardware, printers, and other peripherals
- Educate employees on IT best practices, security guidelines, and effective technology use
- Document troubleshooting steps, procedures, and solutions to support internal knowledge sharing
- Collaborate with IT team members to improve support processes and technology service delivery
- Escalate complex technical issues to appropriate IT team members when necessary
- Work effectively and professionally with employees, managers, and departments across the organization
- Align all duties with the company’s Mission, Vision, and Goal Statements
- Perform other duties as assigned
Requirements
- Associate or bachelor’s degree in information technology, computer science, or related field preferred; equivalent experience considered
- Two or more years of experience in IT support, help desk, or technical support roles
- Experience managing mobile devices using Mobile Device Management (MDM) solutions
- Strong understanding of Windows, iOS/iPadOS, and Android operating systems
- Experience supporting Office 365 administration and common workplace applications
Technologies
- Mobile Device Management (MDM)
- Office 365
- Windows
- iOS/iPadOS
- Android
Benefits
- Competitive salary with benefits
- Full-time, Monday through Friday schedule
- Medical, dental, vision & 401(k)
- Unlimited Paid Time Off
- Opportunity to support employees across the organization through technology solutions and IT services
- Mission-driven healthcare organization improving patient access through durable medical equipment (DME) solutions
Supervisory Functions
This position has no supervisory responsibilities.
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