Charlottesville, VA

Support Jobs in Charlottesville, VA

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Technical Support Specialist

Crutchfield Corporation Charlottesville, VA

Charlottesville, VA

Today

$19+/hr Full time Customer Service Customer Support Hardware Support

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Job Description

Crutchfield Corporation is hiring a Technical Support Specialist to deliver technical support for home and car equipment. In this hybrid role from Charlottesville, VA, you will troubleshoot issues, guide customers in using their products, and communicate professionally across phone, email, and chat.

What You’ll Do

Provide technical support to customers who have purchased product from Crutchfield.
Maintain a calm, interested, and professional demeanor while assisting customers.
Help customers understand and effectively use their equipment.
Troubleshoot technical or product issues for both home and car equipment, including diagnosing problems, offering solutions, and providing step-by-step instructions.
Actively listen to customers, paraphrase to clarify needs, and ensure accurate understanding before responding.

Required Skills and Qualifications

Passion for customer service and exceptional interpersonal skills.
Strong communication and problem-solving skills, along with basic math skills.
Ability and willingness to learn through on-the-job training.
Proficient computer skills.
Highly self-motivated and able to work independently.
Ability to communicate clearly and effectively through phone, email, and chat.
Ability to maintain a consistent work schedule that includes working 1 weekend day per week.
Previous customer service, retail, restaurant experience, or a background in electronics (and other related fields), along with DIY experience is recommended but not required.
Spanish bilingual skills are a plus.

Training and Start Date

New Technical Support Specialists receive 10 weeks of paid, hands-on training with an experienced Tech Trainer before working with customers independently.
The next training class is scheduled to begin September 21, 2026.

Work Location and Hybrid Schedule

Training will be conducted onsite in Charlottesville, VA. After training, you will have the opportunity to work a hybrid schedule: 2 days working from home and 3 days working onsite per week.

To qualify for the hybrid schedule, any remote work must be completed within the Commonwealth of Virginia.

Compensation and Benefits

Starting pay: $19.73/hour (hourly rate listed as USD 19 per hourly).
Performance-based bonus: up to $300 every three months.
Employment status: full-time with a comprehensive benefit package.
Health insurance: two health insurance plans to choose from.
Dental and vision insurance plan options.
Competitive wellness program.
Tuition reimbursement.
401K retirement plan.
Relaxed dress code.
Discounts on products sold.
Option to bring your dog to work.
Pet insurance option for your pup.
Short-term disability and long-term disability insurance options.
Employer-paid life insurance.
Voluntary life insurance options, including options for spouse and children.
FSA and HSA options.

Role Traits

Friendly, engaging, empathetic, and curious.
Shows readiness to go the extra mile.

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13d ago

Customer and Logistic Support Helpdesk

Locus Charlottesville, VA

Charlottesville, VA

13d ago

Part time Application Support Contact Center CRM

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Job Description

Benefits

Competitive hourly rate
Opportunity to work with a passionate and dedicated team
Ongoing training and professional development
Chance to make a meaningful impact in the healthcare industry

About Locus Health

Locus Health delivers innovative healthcare solutions designed to improve patient outcomes through technology and compassionate care. We are committed to providing high-quality, patient-centric services and support to our clients. Our team is dedicated to advancing healthcare and making a positive difference in the lives of patients and their families.

Overview

This part-time role combines helpdesk support, customer care, and logistics coordination within a healthcare setting. Based onsite in Charlottesville, VA, you will assist clients and patients, resolve technical issues, and help ensure smooth shipment and receipt of materials. The position offers flexible afternoon hours and a chance to contribute to essential healthcare operations.

Work details

Location: Onsite in Charlottesville, VA

Schedule: Flexible part-time afternoon hours

Employment type: Part-time

Responsibilities

Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner
Troubleshoot and resolve technical issues related to healthcare software and services
Provide clear, step-by-step guidance to customers on product usage
Offer proactive digital navigation support, guiding patients and caregivers through the platform and anticipating needs
Document and track support requests and resolutions in the ticketing system
Collaborate with internal teams to escalate and resolve complex technical issues
Maintain a high level of customer satisfaction by delivering reliable service
Assist in creating and maintaining support documentation and FAQs
Stay informed about product features, updates, and industry trends to share accurate information

Requirements

Collaborates with logistics technicians, customer service reps, service providers, and others involved in shipment and receipt of products
Tracks and updates the status of incoming and outgoing shipments
Unloads deliveries and sorts, stocks receivables
Assembles packaged kits for delivery
Provides backup support for logistics personnel
Maintains a clean, organized working area
Complies with HIPAA, HITECH, privacy policies, and information security requirements
Maintains strict confidentiality of patient, client, and company information
Accesses, uses, and discloses Protected Health Information (PHI) only as required to perform duties
Reports any suspected privacy, security, or compliance concerns per procedures
Participates in required HIPAA, privacy, security, and compliance training
Follows data protection, password management, device security, and record retention practices
Previous experience in a helpdesk or customer support role, preferably in healthcare or technology
Strong technical troubleshooting skills and ability to quickly learn new software
Excellent verbal and written communication
Empathetic and patient approach to customer interactions
Ability to work independently and manage time effectively in an office setting
Familiarity with healthcare software and electronic health records (EHR) is a plus
Proficiency with ticketing systems, CRM software, and other support tools
Strong sense of organization and urgency

Technologies

Ticketing systems
CRM software
Healthcare software
Electronic Health Records (EHR) systems

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Support Jobs in Charlottesville, VA

Technical Support Specialist

Customer and Logistic Support Helpdesk

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