Support Jobs in Charlottesville, VA

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Customer and Logistic Support Helpdesk

Locus Charlottesville, VA

Charlottesville, VA

Today

Part time Application Support Contact Center CRM

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Job Description

Benefits

Competitive hourly rate
Opportunity to work with a passionate and dedicated team
Ongoing training and professional development
Chance to make a meaningful impact in the healthcare industry

About Locus Health

Locus Health delivers innovative healthcare solutions designed to improve patient outcomes through technology and compassionate care. We are committed to providing high-quality, patient-centric services and support to our clients. Our team is dedicated to advancing healthcare and making a positive difference in the lives of patients and their families.

Overview

This part-time role combines helpdesk support, customer care, and logistics coordination within a healthcare setting. Based onsite in Charlottesville, VA, you will assist clients and patients, resolve technical issues, and help ensure smooth shipment and receipt of materials. The position offers flexible afternoon hours and a chance to contribute to essential healthcare operations.

Work details

Location: Onsite in Charlottesville, VA

Schedule: Flexible part-time afternoon hours

Employment type: Part-time

Responsibilities

Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner
Troubleshoot and resolve technical issues related to healthcare software and services
Provide clear, step-by-step guidance to customers on product usage
Offer proactive digital navigation support, guiding patients and caregivers through the platform and anticipating needs
Document and track support requests and resolutions in the ticketing system
Collaborate with internal teams to escalate and resolve complex technical issues
Maintain a high level of customer satisfaction by delivering reliable service
Assist in creating and maintaining support documentation and FAQs
Stay informed about product features, updates, and industry trends to share accurate information

Requirements

Collaborates with logistics technicians, customer service reps, service providers, and others involved in shipment and receipt of products
Tracks and updates the status of incoming and outgoing shipments
Unloads deliveries and sorts, stocks receivables
Assembles packaged kits for delivery
Provides backup support for logistics personnel
Maintains a clean, organized working area
Complies with HIPAA, HITECH, privacy policies, and information security requirements
Maintains strict confidentiality of patient, client, and company information
Accesses, uses, and discloses Protected Health Information (PHI) only as required to perform duties
Reports any suspected privacy, security, or compliance concerns per procedures
Participates in required HIPAA, privacy, security, and compliance training
Follows data protection, password management, device security, and record retention practices
Previous experience in a helpdesk or customer support role, preferably in healthcare or technology
Strong technical troubleshooting skills and ability to quickly learn new software
Excellent verbal and written communication
Empathetic and patient approach to customer interactions
Ability to work independently and manage time effectively in an office setting
Familiarity with healthcare software and electronic health records (EHR) is a plus
Proficiency with ticketing systems, CRM software, and other support tools
Strong sense of organization and urgency

Technologies

Ticketing systems
CRM software
Healthcare software
Electronic Health Records (EHR) systems

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