Support Jobs in Churubusco, IN

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24d ago

Help Desk Technician II

C&A Tool Engineering, Inc. Churubusco, IN

Churubusco, IN

24d ago

$21+/hr Full time Application Support Computer Skills Customer Service

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Job Description

On-site Help Desk Technician II at C&A Tool Engineering, Inc., based in Churubusco, IN, provides first-line IT support (Level 1–2), handling hardware and software troubleshooting and assisting users. The role offers a starting pay of $21 per hour and a comprehensive benefits package.

Responsibilities

Serve as the initial point of contact for Level 1 and 2 IT requests
Deliver solid customer support to company employees
Document trouble tickets, perform follow-ups, and drive issue resolution
Repair or replace PC hardware, operating systems, applications, and peripherals
Assist in diagnosing and resolving related network and system issues
Collaborate with other IT team members to achieve problem resolution
Maintain the physical ability to stand, twist, bend, squat, stoop, kneel, climb ladders and stairs, and lift continuously during an 8-hour workday

Requirements

Excellent written and verbal communication skills
Experience with a Help Desk ticket system and asset inventory management
Experience troubleshooting remotely or hands-on to fulfill requests
Experience setting up new computers and related systems
Experience installing desktop hardware and software
Experience configuring and maintaining desktop hardware and software
Strong troubleshooting skills for end-user hardware and software issues
Ability to document installation procedures and maintain hardware and software inventories
Experience with installation or troubleshooting of other IT related systems
Commitment to maintaining essential security measures to protect data, software, and hardware
At least one year of experience in a similar role
Position is 100% on-site with no hybrid or remote work
Must be a US citizen or a full-time resident

Benefits

Health coverage with an optional Health Savings Account
Dental insurance
Vision insurance
PTO and paid vacation
401(k) plan eligibility
Company-paid life insurance and short-term disability
Eligibility for additional coverages including short/long-term disability, accidental, life, critical illness and hospital indemnity
Company-paid holidays
Tuition reimbursement

Essential Functions

Maintain the physical requirements of the role, including standing, twisting, bending, squatting, stooping, kneeling, climbing ladders and stairs, and lifting continuously during an 8-hour shift

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