Help Desk Technician II

On-site Help Desk Technician II at C&A Tool Engineering, Inc., based in Churubusco, IN, provides first-line IT support (Level 1–2), handling hardware and software troubleshooting and assisting users. The role offers a starting pay of $21 per hour and a comprehensive benefits package.

Responsibilities

• Serve as the initial point of contact for Level 1 and 2 IT requests
• Deliver solid customer support to company employees
• Document trouble tickets, perform follow-ups, and drive issue resolution
• Repair or replace PC hardware, operating systems, applications, and peripherals
• Assist in diagnosing and resolving related network and system issues
• Collaborate with other IT team members to achieve problem resolution
• Maintain the physical ability to stand, twist, bend, squat, stoop, kneel, climb ladders and stairs, and lift continuously during an 8-hour workday

Requirements

• Excellent written and verbal communication skills
• Experience with a Help Desk ticket system and asset inventory management
• Experience troubleshooting remotely or hands-on to fulfill requests
• Experience setting up new computers and related systems
• Experience installing desktop hardware and software
• Experience configuring and maintaining desktop hardware and software
• Strong troubleshooting skills for end-user hardware and software issues
• Ability to document installation procedures and maintain hardware and software inventories
• Experience with installation or troubleshooting of other IT related systems
• Commitment to maintaining essential security measures to protect data, software, and hardware
• At least one year of experience in a similar role
• Position is 100% on-site with no hybrid or remote work
• Must be a US citizen or a full-time resident

Benefits

• Health coverage with an optional Health Savings Account
• Dental insurance
• Vision insurance
• PTO and paid vacation
• 401(k) plan eligibility
• Company-paid life insurance and short-term disability
• Eligibility for additional coverages including short/long-term disability, accidental, life, critical illness and hospital indemnity
• Company-paid holidays
• Tuition reimbursement

Essential Functions

• Maintain the physical requirements of the role, including standing, twisting, bending, squatting, stooping, kneeling, climbing ladders and stairs, and lifting continuously during an 8-hour shift