Cocoa, FL

Support Jobs in Cocoa, FL

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Today

Technical Support Specialist I

Eastern Florida State College Cocoa, FL

Cocoa, FL

Today

$38k+/yr Full time End User Support Hardware Support Information Technology (IT)

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Job Description

Eastern Florida State College is hiring a Technical Support Specialist I for onsite support on the Cocoa Campus in Cocoa, Florida. This full-time role focuses on installing, modifying, and performing minor repairs to computer hardware and software systems while providing technical assistance to users, in collaboration with the broader IT team.

Role Overview

The Technical Support Specialist I installs, modifies, and completes minor repairs for computer hardware and software systems. The position also provides technical assistance to users and coordinates closely with IT staff across the Cocoa Campus.

Responsibilities

Install, modify, and make minor repairs to computer hardware and software systems
Provide technical assistance to users

Required Qualifications

High School diploma or GED
Required knowledge of the capabilities of computer hardware, software, and operating systems
Required knowledge of hardware, software, and peripheral equipment troubleshooting techniques
Valid Florida Motor Vehicle Operator’s license required
Ability to communicate both orally and in writing
Ability to occasionally lift, push, pull and/or move up to 40 pounds
Ability to access input and retrieve information and/or data from a computer
Works inside in an office environment
Works outside in various weather conditions
Works in or with moving vehicles and/or equipment
Works in noisy conditions

Preferred Qualifications

One year’s experience in a similar technical support position preferred
Industry certifications preferred

Additional Requirements and Screening

Successful fingerprinting is required; the selected candidate must pay the current fingerprinting fee of $36.00, which is non-refundable
Understanding of and commitment to Equal Access/Equal Opportunity
Official transcripts of all collegiate work will be required to be considered beyond the application phase

Salary and Benefits

The annual salary is $37,584. Full-time employees of Eastern Florida State College receive fringe benefits including health insurance and a retirement plan.

Work Schedule and Location

This position is onsite in Cocoa, FL.

How to Apply

Applications will be accepted from October 14, 2026 through October 28, 2026; the College may extend or conclude searches without notice
Applications must be submitted prior to 5:00 p.m. on the closing day

Important Notes

This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans Preference in employment for eligible veterans and eligible spouses of veterans

Official Transcripts Requirement

High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment
All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.

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5d ago

IT Support Specialist

Vaya Space Cocoa, FL

Cocoa, FL

5d ago

$23 - $28/hr Part time Computer Skills End User Support Hardware Support

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Job Description

Vaya Space is hiring a part-time onsite IT Support Specialist in Cocoa, FL to support internal users across devices, systems, and everyday IT service needs.

Responsibilities

Deliver responsive technical support to internal employees via email, ticketing system, phone, remote support tools, and in-person assistance
Troubleshoot and resolve issues across hardware, software, operating systems, network connectivity, printing, and peripherals
Support deployment, configuration, setup, maintenance, and replacement of computers, mobile devices, hardware, and software
Log and maintain IT ticket accuracy by documenting support requests, troubleshooting steps, and resolutions
Follow up with employees to confirm technical issues are resolved to their satisfaction
Escalate unresolved, complex, or specialized issues to the appropriate IT personnel or third-party support providers
Handle common IT service requests including user account setup, access changes, password resets, and software installation
Maintain technical documentation, including knowledge base articles, standard operating procedures, and troubleshooting guides
Assist with workstation imaging, deployment, configuration, inventory management, and lifecycle replacement
Provide basic training and technical guidance on company systems, applications, hardware, and IT best practices
Identify recurring problems and support investigation of root causes and long-term fixes
Assist with reporting and analysis of support request volume, recurring issues, hardware problems, and service trends
Share employee feedback, recurring issues, and improvement ideas with the relevant internal teams
Support IT initiatives such as system upgrades, hardware deployments, and software rollouts as needed
Follow company IT, cybersecurity, data protection, and acceptable-use policies, including providing feedback and recommendations for improvement
Perform other duties as needed

Requirements

3+ years of professional IT help desk, desktop support, technical support, or similar experience
Strong knowledge of Windows-based systems and proven ability troubleshooting hardware, software, operating systems, and peripherals
Working knowledge of business applications, Microsoft Office / Microsoft 365, and Windows 11
Ability to troubleshoot methodically and clearly document findings and resolutions
Ability to explain technical concepts and provide step-by-step instructions for users with varying technical knowledge
Strong verbal and written communication skills
Strong problem-solving, organizational, and customer service skills
Ability to prioritize and manage multiple requests in a fast-paced environment
Team-oriented mindset with ability to work independently and collaborate with employees, vendors, and technical personnel
Willingness to learn new technologies and accept constructive feedback
Willingness to work flexible hours when needed for business operations, system maintenance, or critical issues
To comply with U.S. export regulations: must be a “U.S. Person” (including U.S. citizens, U.S. nationals, lawful permanent residents, and protected individuals as defined) or be eligible to obtain required authorizations from the U.S. Department of State or U.S. Department of Commerce
Ability to obtain and maintain a U.S. security clearance

Technologies

Windows
Microsoft Office
Microsoft 365
Windows 11

Travel Required

Up to 10%

Required Security Clearance

Ability to obtain and maintain a U.S. security clearance

Preferred Skills and Education

Associate’s or Bachelor’s degree in IT, Computer Science, Cybersecurity, Information Systems, or related field (preferred, not required)
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or similar credentials (a plus)
Relevant education, certifications, hands-on labs, military technical experience, internships, or demonstrated technical ability may be considered in place of part of the professional experience
Candidates with less than two years of professional IT experience may still be considered if they demonstrate strong technical knowledge supported by relevant education, certifications, internships, or comparable hands-on experience
Excellent organizational and leadership skills
Attention to detail
Strong decision-making skills and a results-driven approach

Location: Cocoa, FL (onsite) | Compensation: USD 23 - 28 per hour | Job Type: part time

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Support Jobs in Cocoa, FL

Technical Support Specialist I

IT Support Specialist

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