IT Support Specialist

Vaya Space is hiring a part-time onsite IT Support Specialist in Cocoa, FL to support internal users across devices, systems, and everyday IT service needs.

Responsibilities

• Deliver responsive technical support to internal employees via email, ticketing system, phone, remote support tools, and in-person assistance
• Troubleshoot and resolve issues across hardware, software, operating systems, network connectivity, printing, and peripherals
• Support deployment, configuration, setup, maintenance, and replacement of computers, mobile devices, hardware, and software
• Log and maintain IT ticket accuracy by documenting support requests, troubleshooting steps, and resolutions
• Follow up with employees to confirm technical issues are resolved to their satisfaction
• Escalate unresolved, complex, or specialized issues to the appropriate IT personnel or third-party support providers
• Handle common IT service requests including user account setup, access changes, password resets, and software installation
• Maintain technical documentation, including knowledge base articles, standard operating procedures, and troubleshooting guides
• Assist with workstation imaging, deployment, configuration, inventory management, and lifecycle replacement
• Provide basic training and technical guidance on company systems, applications, hardware, and IT best practices
• Identify recurring problems and support investigation of root causes and long-term fixes
• Assist with reporting and analysis of support request volume, recurring issues, hardware problems, and service trends
• Share employee feedback, recurring issues, and improvement ideas with the relevant internal teams
• Support IT initiatives such as system upgrades, hardware deployments, and software rollouts as needed
• Follow company IT, cybersecurity, data protection, and acceptable-use policies, including providing feedback and recommendations for improvement
• Perform other duties as needed

Requirements

• 3+ years of professional IT help desk, desktop support, technical support, or similar experience
• Strong knowledge of Windows-based systems and proven ability troubleshooting hardware, software, operating systems, and peripherals
• Working knowledge of business applications, Microsoft Office / Microsoft 365, and Windows 11
• Ability to troubleshoot methodically and clearly document findings and resolutions
• Ability to explain technical concepts and provide step-by-step instructions for users with varying technical knowledge
• Strong verbal and written communication skills
• Strong problem-solving, organizational, and customer service skills
• Ability to prioritize and manage multiple requests in a fast-paced environment
• Team-oriented mindset with ability to work independently and collaborate with employees, vendors, and technical personnel
• Willingness to learn new technologies and accept constructive feedback
• Willingness to work flexible hours when needed for business operations, system maintenance, or critical issues
• To comply with U.S. export regulations: must be a “U.S. Person” (including U.S. citizens, U.S. nationals, lawful permanent residents, and protected individuals as defined) or be eligible to obtain required authorizations from the U.S. Department of State or U.S. Department of Commerce
• Ability to obtain and maintain a U.S. security clearance

Technologies

• Windows
• Microsoft Office
• Microsoft 365
• Windows 11

Travel Required

• Up to 10%

Required Security Clearance

• Ability to obtain and maintain a U.S. security clearance

Preferred Skills and Education

• Associate’s or Bachelor’s degree in IT, Computer Science, Cybersecurity, Information Systems, or related field (preferred, not required)
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or similar credentials (a plus)
• Relevant education, certifications, hands-on labs, military technical experience, internships, or demonstrated technical ability may be considered in place of part of the professional experience
• Candidates with less than two years of professional IT experience may still be considered if they demonstrate strong technical knowledge supported by relevant education, certifications, internships, or comparable hands-on experience
• Excellent organizational and leadership skills
• Attention to detail
• Strong decision-making skills and a results-driven approach

Location: Cocoa, FL (onsite) | Compensation: USD 23 - 28 per hour | Job Type: part time