College Station, TX

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IT Support Specialist

Legal Monkeys College Station, TX

College Station, TX

Today

Full time End User Support Hardware Support Help Desk Support

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Job Description

The IT Support Specialist will help Legal Monkeys maintain secure and reliable technology infrastructure by supporting end users, administering helpdesk operations, and managing onboarding, offboarding, and integrations. This onsite role in College Station, TX also includes work tied to HIPAA Privacy and Security Rules.

Key Responsibilities

Support new employee onboarding by handling hardware and software provisioning, account setup, and related configuration tasks.
Provide training and day-to-day technical support for hardware, software, proprietary systems, tools, and workflows used by staff.
Manage employee offboarding, including disabling access, revoking credentials, and collecting company equipment.
Administer the helpdesk ticketing system, troubleshoot and resolve software and hardware issues, and deliver timely solutions.
Oversee cybersecurity awareness training for staff.
Configure law firm software integrations, including technical setup, ongoing support for data synchronization, system connectivity, and troubleshooting.
Maintain system reporting infrastructure.
Coordinate IT hardware and software purchases, maintain inventory records, and operate within budget.
Ensure technology systems remain secure, reliable, and compliant with HIPAA Privacy and Security Rules.
Maintain compliance with organizational IT policies and standards related to data security and system integrity.
Maintain antivirus software and endpoint protection.
Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems.
Stay current with technology developments and recommend upgrades or new solutions to improve operations.
Provide after-hours technical support as needed.
Evaluate and troubleshoot unexpected problems using critical thinking.
Perform other duties as assigned.

Required Qualifications

Minimum experience: 3-5 years of progressive IT experience, preferably in IT operations or systems administration for a small to mid-sized business.
Education: Associate’s degree in Information Technology or Computer Science (or a related field) or an equivalent combination of education, certifications, and hands-on experience.
Experience working in or supporting compliance-driven environments, preferably with familiarity with HIPAA Privacy and Security Rule requirements.
Experience managing third-party software vendors.
Hands-on experience supporting custom applications.
Certifications such as CompTIA A+ and CompTIA Security+ are preferred but not required.

Skills and Abilities

Strong ability to troubleshoot hardware and software issues across various platforms.
Capability to assemble and configure computer workstations and related equipment.
Knowledge of database and software integration principles.
Experience implementing software solutions to support process improvement.
Strong communication skills to work effectively with clients and team members.
Excellent organizational skills and ability to multitask.
Proficiency in IT asset management and documentation.
Strong problem-solving skills, including the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment.

Technologies

HIPAA Privacy and Security Rules
CompTIA A+
CompTIA Security+

Benefits

Paid vacation plus 8 paid holidays
401(k) retirement plan with a 3.5% match
Medical, dental, vision, life, and supplemental insurance available
Team events and a strong office culture

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2mo ago

IT Support Specialist

Legal Monkeys College Station, TX

College Station, TX

2mo ago Closed

$1 - $1/hr Full time Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Aug 26, 2026).

Job Description

Legal Monkeys, based in College Station, TX, onsite, is seeking an IT Support Specialist. The role centers on managing hardware and software resources, onboarding and offboarding, providing end-user support, and maintaining secure, HIPAA compliant IT operations across the organization. Compensation is listed as USD 1 - 1 per hour.

Benefits

Paid vacation plus 8 paid holidays
401(k) plan with 3.5% match
Medical, dental, vision, life, and supplemental insurance available
Team events and a strong office culture

Responsibilities

Onboard new employees with hardware and software provisioning, account setup, and related configuration tasks
Provide training and end-user technical support on hardware, software, proprietary systems, tools, and workflows
Manage offboarding processes, including disabling access, revoking credentials, and collecting company equipment
Administer the helpdesk ticketing system, troubleshoot and resolve software and hardware issues, and deliver timely solutions
Manage cybersecurity awareness training for staff
Configure law firm software integrations and maintenance, including technical setup, ongoing data sync, system connectivity, and troubleshooting
Maintain system reporting infrastructure
Coordinate IT hardware and software purchases, maintain inventory records, and stay within budget
Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules
Maintain compliance with organizational IT policies and standards, including data security and system integrity
Maintain antivirus software and endpoint protection
Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems
Stay up to date with advancements in technology and recommend upgrades or new solutions to improve organizational operations
Provide after-hours technical support as needed
Think critically through unexpected problems
Perform other duties as assigned

Requirements

Proficient in troubleshooting hardware and software issues across various platforms
Ability to assemble and configure computer workstations and related technology equipment
Knowledge of database and software integration principles
Experience in implementing software solutions for process improvement
Strong communication skills to assist clients and team members effectively
Excellent organizational and multitasking abilities
Proficient in IT asset management and documentation
Strong problem-solving skills with the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment
Education: Associate's degree

Why Us

We are a Records Collection Company focused on helping our clients by expediting the life of a case. This approach leads to faster outcomes for clients and a quicker path to improved quality of life, underpinned by a commitment to a top-tier office culture.

Our Core Values

Play As A Team. We rise together by supporting one another
Find A Better Way. We continually seek smarter ways to work
Inspire And Be Inspired. We draw motivation from teammates and share it with others
Need To Achieve. We maintain high standards for ourselves and our work

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Support Jobs in College Station, TX

IT Support Specialist

IT Support Specialist

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