IT Support Specialist

Legal Monkeys, based in College Station, TX, onsite, is seeking an IT Support Specialist. The role centers on managing hardware and software resources, onboarding and offboarding, providing end-user support, and maintaining secure, HIPAA compliant IT operations across the organization. Compensation is listed as USD 1 - 1 per hour.

Benefits

• Paid vacation plus 8 paid holidays
• 401(k) plan with 3.5% match
• Medical, dental, vision, life, and supplemental insurance available
• Team events and a strong office culture

Responsibilities

• Onboard new employees with hardware and software provisioning, account setup, and related configuration tasks
• Provide training and end-user technical support on hardware, software, proprietary systems, tools, and workflows
• Manage offboarding processes, including disabling access, revoking credentials, and collecting company equipment
• Administer the helpdesk ticketing system, troubleshoot and resolve software and hardware issues, and deliver timely solutions
• Manage cybersecurity awareness training for staff
• Configure law firm software integrations and maintenance, including technical setup, ongoing data sync, system connectivity, and troubleshooting
• Maintain system reporting infrastructure
• Coordinate IT hardware and software purchases, maintain inventory records, and stay within budget
• Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules
• Maintain compliance with organizational IT policies and standards, including data security and system integrity
• Maintain antivirus software and endpoint protection
• Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems
• Stay up to date with advancements in technology and recommend upgrades or new solutions to improve organizational operations
• Provide after-hours technical support as needed
• Think critically through unexpected problems
• Perform other duties as assigned

Requirements

• Proficient in troubleshooting hardware and software issues across various platforms
• Ability to assemble and configure computer workstations and related technology equipment
• Knowledge of database and software integration principles
• Experience in implementing software solutions for process improvement
• Strong communication skills to assist clients and team members effectively
• Excellent organizational and multitasking abilities
• Proficient in IT asset management and documentation
• Strong problem-solving skills with the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment
• Education: Associate's degree

Why Us

We are a Records Collection Company focused on helping our clients by expediting the life of a case. This approach leads to faster outcomes for clients and a quicker path to improved quality of life, underpinned by a commitment to a top-tier office culture.

Our Core Values

• Play As A Team. We rise together by supporting one another
• Find A Better Way. We continually seek smarter ways to work
• Inspire And Be Inspired. We draw motivation from teammates and share it with others
• Need To Achieve. We maintain high standards for ourselves and our work