IT Support Specialist

The IT Support Specialist will help Legal Monkeys maintain secure and reliable technology infrastructure by supporting end users, administering helpdesk operations, and managing onboarding, offboarding, and integrations. This onsite role in College Station, TX also includes work tied to HIPAA Privacy and Security Rules.

Key Responsibilities

• Support new employee onboarding by handling hardware and software provisioning, account setup, and related configuration tasks.
• Provide training and day-to-day technical support for hardware, software, proprietary systems, tools, and workflows used by staff.
• Manage employee offboarding, including disabling access, revoking credentials, and collecting company equipment.
• Administer the helpdesk ticketing system, troubleshoot and resolve software and hardware issues, and deliver timely solutions.
• Oversee cybersecurity awareness training for staff.
• Configure law firm software integrations, including technical setup, ongoing support for data synchronization, system connectivity, and troubleshooting.
• Maintain system reporting infrastructure.
• Coordinate IT hardware and software purchases, maintain inventory records, and operate within budget.
• Ensure technology systems remain secure, reliable, and compliant with HIPAA Privacy and Security Rules.
• Maintain compliance with organizational IT policies and standards related to data security and system integrity.
• Maintain antivirus software and endpoint protection.
• Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems.
• Stay current with technology developments and recommend upgrades or new solutions to improve operations.
• Provide after-hours technical support as needed.
• Evaluate and troubleshoot unexpected problems using critical thinking.
• Perform other duties as assigned.

Required Qualifications

• Minimum experience: 3-5 years of progressive IT experience, preferably in IT operations or systems administration for a small to mid-sized business.
• Education: Associate’s degree in Information Technology or Computer Science (or a related field) or an equivalent combination of education, certifications, and hands-on experience.
• Experience working in or supporting compliance-driven environments, preferably with familiarity with HIPAA Privacy and Security Rule requirements.
• Experience managing third-party software vendors.
• Hands-on experience supporting custom applications.
• Certifications such as CompTIA A+ and CompTIA Security+ are preferred but not required.

Skills and Abilities

• Strong ability to troubleshoot hardware and software issues across various platforms.
• Capability to assemble and configure computer workstations and related equipment.
• Knowledge of database and software integration principles.
• Experience implementing software solutions to support process improvement.
• Strong communication skills to work effectively with clients and team members.
• Excellent organizational skills and ability to multitask.
• Proficiency in IT asset management and documentation.
• Strong problem-solving skills, including the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment.

Technologies

• HIPAA Privacy and Security Rules
• CompTIA A+
• CompTIA Security+

Benefits

• Paid vacation plus 8 paid holidays
• 401(k) retirement plan with a 3.5% match
• Medical, dental, vision, life, and supplemental insurance available
• Team events and a strong office culture