Corpus Christi, TX

Support Jobs in Corpus Christi, TX

3 jobs found

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16d ago

IT Help Desk

Bay Ltd. Corpus Christi, TX

Corpus Christi, TX

16d ago

Full time Help Desk Support Information Technology (IT) IT Services

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Job Description

The IT Help Desk at Bay Ltd. provides administrative and operational support for the IT department and serves as a primary contact for IT-related requests. This onsite role in Corpus Christi, TX supports ticket coordination, onboarding and access changes, and the day-to-day organization of IT equipment and vendor services.

Role Responsibilities

Manage daily administrative activities, including departmental correspondence, documentation, recordkeeping, and coordination of IT-related requests.
Coordinate approved purchases of IT equipment, software, supplies, and services, including purchase orders, invoices, and related departmental records.
Track software subscriptions, licenses, service agreements, warranties, and renewals.
Coordinate with vendors and service providers regarding equipment, internet, telephone, software, and other IT services.
Maintain accurate and up-to-date company email, telephone, and extension records.
Act as the first point of contact for employees requesting IT assistance by phone, email, or other approved channels.
Log, update, document, and assign Help Desk tickets to appropriate IT personnel.
Monitor outstanding service requests, coordinate follow-up, and communicate updates to employees and IT personnel.
Assist with coordinating IT-related requests for onboarding and changes in system access.
Maintain accurate IT asset inventory, equipment assignments, and related records.
Coordinate equipment requests, distribution, shipping, receiving, returns, and replacements.
Assist with tracking equipment needs and coordinating approved equipment purchases.
Communicate effectively and professionally with employees, vendors, and other departments.
Exercise discretion and independent judgment when handling confidential company information.
Ensure compliance with applicable company policies, IT procedures, information-security requirements, and safety practices.
Perform other duties as requested, directed, or assigned.

Required Qualifications

High School Diploma or GED required; Associate degree in a related field preferred.
At least 3 years of experience in a directly related field.
Valid driver’s license, proof of insurance, and a good driving record to operate a company vehicle when traveling to company offsite locations.
Knowledge of the organization to complete assignments.
Knowledge of Help Desk ticketing software (Track-It or similar).
Ability to work non-routine hours when necessary.
Ability to communicate effectively, both verbal and written, with customers and employees at all levels.

Tools and Technologies

Track-It

Physical Requirements and Work Conditions

Frequently use hands and arms; stand, walk, sit, climb, stoop, kneel, or crouch.
Work in an indoor and outdoor setting.
Move about to accomplish tasks or move between worksites.
Operate a computer and other office productivity equipment such as a calculator, copy machine, and printer.
Constantly perform repeating motions that may include wrists, hands, and/or fingers.
Frequently communicate with other members of the team.
Work may include moving and/or lifting objects up to 50 pounds (with assistance).

Education

High School Diploma or GED required.

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1mo ago

IT Help Desk Tech

Bay Ltd. Corpus Christi, TX

Corpus Christi, TX

1mo ago Closed

Full time Computer Skills Hardware Support Help Desk Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Bay Ltd. is hiring an IT Help Desk Tech to provide responsive, people-first technology support on-site in Corpus Christi, TX. In this first point of contact role, you’ll help keep employees productive by supporting computer hardware and software, user access, network connectivity, printers, phones, and day-to-day IT needs. If you value ownership, clear communication, and steady problem-solving, this position offers a central role in keeping IT services running smoothly.

What you’ll do

Install, configure, troubleshoot, repair, and replace computer hardware, software, printers, and related IT equipment.
Provide basic user account support including account setup, password resets, account unlocks, permissions, group access, profile changes, email access, and login issue resolution.
Monitor computer systems and networks and partner with appropriate teams to resolve issues related to network, telecommunications, applications, power, and access.
Handle service requests and incidents in a timely manner by logging, updating, documenting, and assigning tickets within the designated ticketing system.
Troubleshoot and resolve routine technical problems and escalate complex issues to the appropriate IT personnel.
Maintain ownership of each support issue through follow-up, escalation tracking, user communication, and final resolution documentation.
Support system access changes for user accounts, email, system access, building access, and assigned equipment.
Assist with IT asset inventory and deployment, including device tracking, shipping, receiving, replacement, and maintaining accurate equipment records.
Coordinate approved purchases of IT equipment, software, supplies, and services, including support for purchase orders, invoices, and related department records.
Track software subscriptions, licenses, support agreements, and renewals as assigned.
Coordinate with technology vendors and service providers for equipment and IT services including internet, telephone, and software.
Maintain accurate and up-to-date company email, telephone, and extension records.
Communicate professionally with employees, customers, vendors, and stakeholders, while complying with company policies, IT procedures, information-security requirements, and safety practices.
Perform additional duties as requested, directed, or assigned.

What you bring

High School Diploma or GED required; Associate degree in a related field preferred.
At least 3 years of experience or equivalent hands-on field experience in a directly related field.
Valid driver’s license, proof of insurance, and a good driving record for travel to company offsite locations using a company vehicle.
Ability to exercise discretion and independent judgment when handling company and project information.
Knowledge of the organization to complete assignments.
Help desk ticketing software experience, including Track-It or similar.
Ability to work non-routine hours when necessary.
Effective verbal and written communication skills with customers and employees at all levels.

Tools you’ll use

Track-It

Physical requirements

Frequently use hands and arms; stand, walk, sit, climb, stoop, kneel, or crouch.
Work in indoor and outdoor settings, moving between worksites.
Operate a computer and office productivity equipment such as a calculator, copy machine, and printer.
Perform repeating motions involving wrists, hands, and/or fingers.
Frequently communicate with team members and exchange accurate information clearly.
Move and/or lift objects up to 50 pounds with assistance.

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1mo ago

Help Desk Specialist

Driscoll Health Corpus Christi, TX

Corpus Christi, TX

1mo ago Closed

Full time Customer Support End User Support Hardware Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

The Help Desk Specialist role supports corporate computer assets for Driscoll Health in Corpus Christi, TX. This onsite position focuses on help desk hardware and software installation, technical assistance, remote support, and ticketing operations for users and workstations.

Core Responsibilities

Maintain strict confidentiality and follow hospital policies and procedures.
Support ethical business practices and act in alignment with corporate compliance and integrity guidelines.
Inspect help desk equipment and prepare devices for delivery to end users.
Log incoming calls in the ticketing system database and close help desk tickets in a timely manner.
Monitor outstanding tickets and escalate issues when needed.
Install and maintain hardware and peripherals including monitors, keyboards, printers, and disk drives.
Load approved software packages such as operating systems and productivity applications.
Support network client setup, including installing client software and configuring TCP/IP on client workstations.
Provide remote user support using remote control applications, RDP, or SMS.
Use basic networking knowledge to troubleshoot system and application issues.
Resolve as many incoming calls as possible within the scope of knowledge and complete follow-up activities.
Route assigned tickets to the appropriate person and answer questions about system procedures, system status, and downtime.
Stay informed about system changes that affect customers and ask appropriate questions to determine problem urgency.
Follow written and/or oral standard operating procedures for repetitious application processes.
Communicate effectively with department and hospital staff and perform shift maintenance, including vacuuming the computer area and related equipment, as required by departmental guidelines.
Perform additional duties as assigned by the Helpdesk Manager.

Technical Support Scope

Create user accounts and complete password resets.
Provide print services and perform basic system troubleshooting.
Re-image PCs and repair or replace PCs and printers.
Configure email clients.
Perform advanced troubleshooting and escalate complex problems.
Serve as Telecom Support Admin by receiving requests, following up, communicating system failures, and ensuring proper ticket documentation for requests, PC setups, and configuration changes.

Requirements

High school diploma or GED.
2 years of experience preferred.
Preferred certifications: A+ and Microsoft Certified Professional (MCP).
Working technical knowledge of personal computer hardware including CPU, I/O cards, LAN cards, hard disks, memory chips, CD-ROM, and peripherals such as modems, printers, and scanners.
Advanced knowledge of Microsoft desktop operating systems and applications including MS Windows XP, Windows 7, and Windows 10, plus Internet Explorer, Google Chrome, Outlook, and the MS Office Suite (Word, Excel, PowerPoint, Access).
Basic understanding of networking technologies.
Ability to resolve simple to moderately complex equipment or software failure issues.

Technologies

TCP/IP, RDP, SMS
Remote control applications
MS Windows XP, MS Windows 7, MS Windows 10
Internet Explorer, Google Chrome
Outlook, MS Office Suite (Word, Excel, PowerPoint, Access)
A+, Microsoft Certified Professional (MCP)

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Support Jobs in Corpus Christi, TX

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