IT Help Desk

The IT Help Desk at Bay Ltd. provides administrative and operational support for the IT department and serves as a primary contact for IT-related requests. This onsite role in Corpus Christi, TX supports ticket coordination, onboarding and access changes, and the day-to-day organization of IT equipment and vendor services.

Role Responsibilities

• Manage daily administrative activities, including departmental correspondence, documentation, recordkeeping, and coordination of IT-related requests.
• Coordinate approved purchases of IT equipment, software, supplies, and services, including purchase orders, invoices, and related departmental records.
• Track software subscriptions, licenses, service agreements, warranties, and renewals.
• Coordinate with vendors and service providers regarding equipment, internet, telephone, software, and other IT services.
• Maintain accurate and up-to-date company email, telephone, and extension records.
• Act as the first point of contact for employees requesting IT assistance by phone, email, or other approved channels.
• Log, update, document, and assign Help Desk tickets to appropriate IT personnel.
• Monitor outstanding service requests, coordinate follow-up, and communicate updates to employees and IT personnel.
• Assist with coordinating IT-related requests for onboarding and changes in system access.
• Maintain accurate IT asset inventory, equipment assignments, and related records.
• Coordinate equipment requests, distribution, shipping, receiving, returns, and replacements.
• Assist with tracking equipment needs and coordinating approved equipment purchases.
• Communicate effectively and professionally with employees, vendors, and other departments.
• Exercise discretion and independent judgment when handling confidential company information.
• Ensure compliance with applicable company policies, IT procedures, information-security requirements, and safety practices.
• Perform other duties as requested, directed, or assigned.

Required Qualifications

• High School Diploma or GED required; Associate degree in a related field preferred.
• At least 3 years of experience in a directly related field.
• Valid driver’s license, proof of insurance, and a good driving record to operate a company vehicle when traveling to company offsite locations.
• Knowledge of the organization to complete assignments.
• Knowledge of Help Desk ticketing software (Track-It or similar).
• Ability to work non-routine hours when necessary.
• Ability to communicate effectively, both verbal and written, with customers and employees at all levels.

Tools and Technologies

• Track-It

Physical Requirements and Work Conditions

• Frequently use hands and arms; stand, walk, sit, climb, stoop, kneel, or crouch.
• Work in an indoor and outdoor setting.
• Move about to accomplish tasks or move between worksites.
• Operate a computer and other office productivity equipment such as a calculator, copy machine, and printer.
• Constantly perform repeating motions that may include wrists, hands, and/or fingers.
• Frequently communicate with other members of the team.
• Work may include moving and/or lifting objects up to 50 pounds (with assistance).

Education

High School Diploma or GED required.