IT Help Desk Tech

Bay Ltd. is hiring an IT Help Desk Tech to provide responsive, people-first technology support on-site in Corpus Christi, TX. In this first point of contact role, you’ll help keep employees productive by supporting computer hardware and software, user access, network connectivity, printers, phones, and day-to-day IT needs. If you value ownership, clear communication, and steady problem-solving, this position offers a central role in keeping IT services running smoothly.

What you’ll do

• Install, configure, troubleshoot, repair, and replace computer hardware, software, printers, and related IT equipment.
• Provide basic user account support including account setup, password resets, account unlocks, permissions, group access, profile changes, email access, and login issue resolution.
• Monitor computer systems and networks and partner with appropriate teams to resolve issues related to network, telecommunications, applications, power, and access.
• Handle service requests and incidents in a timely manner by logging, updating, documenting, and assigning tickets within the designated ticketing system.
• Troubleshoot and resolve routine technical problems and escalate complex issues to the appropriate IT personnel.
• Maintain ownership of each support issue through follow-up, escalation tracking, user communication, and final resolution documentation.
• Support system access changes for user accounts, email, system access, building access, and assigned equipment.
• Assist with IT asset inventory and deployment, including device tracking, shipping, receiving, replacement, and maintaining accurate equipment records.
• Coordinate approved purchases of IT equipment, software, supplies, and services, including support for purchase orders, invoices, and related department records.
• Track software subscriptions, licenses, support agreements, and renewals as assigned.
• Coordinate with technology vendors and service providers for equipment and IT services including internet, telephone, and software.
• Maintain accurate and up-to-date company email, telephone, and extension records.
• Communicate professionally with employees, customers, vendors, and stakeholders, while complying with company policies, IT procedures, information-security requirements, and safety practices.
• Perform additional duties as requested, directed, or assigned.

What you bring

• High School Diploma or GED required; Associate degree in a related field preferred.
• At least 3 years of experience or equivalent hands-on field experience in a directly related field.
• Valid driver’s license, proof of insurance, and a good driving record for travel to company offsite locations using a company vehicle.
• Ability to exercise discretion and independent judgment when handling company and project information.
• Knowledge of the organization to complete assignments.
• Help desk ticketing software experience, including Track-It or similar.
• Ability to work non-routine hours when necessary.
• Effective verbal and written communication skills with customers and employees at all levels.

Tools you’ll use

• Track-It

Physical requirements

• Frequently use hands and arms; stand, walk, sit, climb, stoop, kneel, or crouch.
• Work in indoor and outdoor settings, moving between worksites.
• Operate a computer and office productivity equipment such as a calculator, copy machine, and printer.
• Perform repeating motions involving wrists, hands, and/or fingers.
• Frequently communicate with team members and exchange accurate information clearly.
• Move and/or lift objects up to 50 pounds with assistance.