Dartmouth, MA

Support Jobs in Dartmouth, MA

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Today

IT Field Desktop Support

Noblesoft Technologies Inc Dartmouth, MA

Dartmouth, MA

Today

$21 - $23/hr Full time End User Support Field Desktop Support Hardware Support

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Job Description

Noblesoft Technologies Inc is seeking an IT Field Desktop Support professional to support in-scope end-user compute and field services at an onsite location in Dartmouth, MA. This role covers remote and deskside support, network and infrastructure assistance, hardware and software deployment, and Level 2 break/fix support coordinated through the IT and Clinical Service Desk services.

Working as part of the field services team, you will help keep end-user systems running reliably, manage required inventories, and support remote site connectivity and infrastructure changes. The position supports both standard and special-case needs such as UPS support and BYOD capabilities.

Key Responsibilities

Recommend services and standards for supporting the End-User Compute and Field Services environment and end-users
Deploy and manage in-scope hardware and software
Support end-user data backup, storage, and recovery services for all end-users
Provision and support remote site networks, including LAN and WAN connections, and related operations such as procurement, design, build, systems monitoring, incident diagnostics, troubleshooting, resolution and escalation, security management, and capacity planning or analysis
Provide support for stand-alone Uninterruptible Power Supply (UPS) systems
Provide server break/fix and Level 2 support for equipment and system software as coordinated through the IT and Clinical Service Desk services
Provide break/fix Level 2 support for in-scope hardware and software as coordinated through the IT and Clinical Service Desk services
Deliver remote and deskside support to authorized users as needed to meet service requirements
Perform incident determination, root cause analysis, and resolution
Manage and maintain inventory of in-scope software licenses, ensuring license compliance and reconciling software installations with license rights
Provide support for financial audits, as requested
Perform access control (file systems, disk space, and related items) for an authorized user
Manage and maintain inventory of in-scope hardware, including asset tagging and recording
Provide technical support for remote site computing infrastructure hardware and equipment
Establish procedures for procuring appropriate sparing requirements and maintain spares inventory levels to meet temporary capacity needs and SLRs
Manage and maintain spare inventory for in-scope hardware devices and advise on inventory levels in accordance with policies and procedures
Track requests for new devices, spare components, or peripherals and fulfill replacements from the spares inventory
Provide ad hoc fulfillment of approved new devices, components, or peripherals
Manage device life cycle as part of an ongoing refresh process
Support remote site infrastructure system software (including operating systems and utilities as listed in the applicable SOW schedules)
Implement and coordinate changes to the remote site infrastructure, including changes that may affect service levels of other recurring SOWs and third parties
Create, maintain, and provide project plans, project time and cost estimates, technical specifications, management documentation, and management reporting in an acceptable format
Identify and implement opportunities to consolidate infrastructure and improve utilization, availability, and cost
Provide BYOD capabilities and support
Support standard-approved projectors that are not part of managed teleconferencing or video conferencing services

Technologies and Tools

Local-Area Network (LAN), Wide-Area Network (WAN)
Uninterruptible Power Supply (UPS)
BYOD
Operating systems, utilities
Projectors

Work Location and Pay

Location: Dartmouth, MA (onsite, in person)
Pay: $21.00 - $23.00 per hour

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Today

Field Support /Desktop Support

Resource Logistics, Inc. Dartmouth, MA

Dartmouth, MA

Today

$21 - $21/hr Contract Desktop Support End User Support Field Support

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Job Description

Resource Logistics, Inc. is hiring a Field Support / Desktop Support contractor based in Dartmouth, MA (onsite). This role focuses on end-user compute support, field services, and remote site infrastructure assistance, including deployment, break/fix troubleshooting, networking support, and license and inventory management.

Responsibilities

Recommend services and standards for supporting the End-User Compute and Field Services environment and end-users.
Deploy and manage in-scope hardware and software.
Support end-user data backup, storage, and recovery services for all end-users.
Provide support for remote site networks, including LAN and WAN connectivity, procurement, design, build, systems monitoring, incident diagnostics, troubleshooting, resolution and escalation, security management, and capacity planning or analysis as required.
Support stand-alone Uninterruptible Power Supply (UPS) systems.
Provide server break/fix and Level 2 support for equipment and system software as coordinated through the IT and Clinical Service Desk services.
Provide break/fix Level 2 support for in-scope hardware and software as coordinated through the IT and Clinical Service Desk services.
Deliver remote and deskside support to authorized users as needed to meet service requirements.
Conduct incident determination, root cause analysis, and drive resolution.
Manage and maintain inventory of in-scope software licenses, ensuring license compliance and reconciling software installations with license entitlements.
Provide support for financial audits, as requested.
Perform access control related to authorized users (for example, file systems and disk space).
Manage and maintain inventory of in-scope hardware, including asset tagging and recording.
Provide technical support for all hardware and equipment supporting the remote site computing infrastructure.
Establish procedures for procuring equipment sparing requirements and maintain spares inventory levels for in-scope hardware and equipment to meet temporary capacity needs and SLRs.
Manage and maintain spare inventory for in-scope hardware devices, advising inventory levels in accordance with policies and procedures.
Track requests for new devices, spare components, or peripherals.
Fulfill requests for replacement devices, components, or peripherals from spares inventory.
Provide ad hoc fulfillment of approved new devices, components, or peripherals.
Manage device lifecycle as part of ongoing refresh processes.
Support remote site infrastructure system software (including operating systems and related utilities as listed in the applicable SOW schedules).
Implement and coordinate changes to remote site infrastructure, including changes that may affect service levels of other recurring SOWs and third parties.
Create, maintain, and provide required project plans, project time and cost estimates, technical specifications, management documentation, and management reporting in an accepted format.
Identify and implement opportunities to consolidate infrastructure and improve utilization, availability, and cost in conjunction.
Provide BYOD capabilities and support.
Support standard-approved projectors not included in the managed teleconferencing or video conferencing services.

Requirements

Field Support / Desktop Support: 3 years (Required)

Role Details

Location: Dartmouth, MA (onsite)
Employment Type: Contract
Compensation: USD 21 - 21 per hour

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Support Jobs in Dartmouth, MA

IT Field Desktop Support

Field Support /Desktop Support

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