Field Support /Desktop Support

Resource Logistics, Inc. is hiring a Field Support / Desktop Support contractor based in Dartmouth, MA (onsite). This role focuses on end-user compute support, field services, and remote site infrastructure assistance, including deployment, break/fix troubleshooting, networking support, and license and inventory management.

Responsibilities

• Recommend services and standards for supporting the End-User Compute and Field Services environment and end-users.
• Deploy and manage in-scope hardware and software.
• Support end-user data backup, storage, and recovery services for all end-users.
• Provide support for remote site networks, including LAN and WAN connectivity, procurement, design, build, systems monitoring, incident diagnostics, troubleshooting, resolution and escalation, security management, and capacity planning or analysis as required.
• Support stand-alone Uninterruptible Power Supply (UPS) systems.
• Provide server break/fix and Level 2 support for equipment and system software as coordinated through the IT and Clinical Service Desk services.
• Provide break/fix Level 2 support for in-scope hardware and software as coordinated through the IT and Clinical Service Desk services.
• Deliver remote and deskside support to authorized users as needed to meet service requirements.
• Conduct incident determination, root cause analysis, and drive resolution.
• Manage and maintain inventory of in-scope software licenses, ensuring license compliance and reconciling software installations with license entitlements.
• Provide support for financial audits, as requested.
• Perform access control related to authorized users (for example, file systems and disk space).
• Manage and maintain inventory of in-scope hardware, including asset tagging and recording.
• Provide technical support for all hardware and equipment supporting the remote site computing infrastructure.
• Establish procedures for procuring equipment sparing requirements and maintain spares inventory levels for in-scope hardware and equipment to meet temporary capacity needs and SLRs.
• Manage and maintain spare inventory for in-scope hardware devices, advising inventory levels in accordance with policies and procedures.
• Track requests for new devices, spare components, or peripherals.
• Fulfill requests for replacement devices, components, or peripherals from spares inventory.
• Provide ad hoc fulfillment of approved new devices, components, or peripherals.
• Manage device lifecycle as part of ongoing refresh processes.
• Support remote site infrastructure system software (including operating systems and related utilities as listed in the applicable SOW schedules).
• Implement and coordinate changes to remote site infrastructure, including changes that may affect service levels of other recurring SOWs and third parties.
• Create, maintain, and provide required project plans, project time and cost estimates, technical specifications, management documentation, and management reporting in an accepted format.
• Identify and implement opportunities to consolidate infrastructure and improve utilization, availability, and cost in conjunction.
• Provide BYOD capabilities and support.
• Support standard-approved projectors not included in the managed teleconferencing or video conferencing services.

Requirements

• Field Support / Desktop Support: 3 years (Required)

Role Details

• Location: Dartmouth, MA (onsite)
• Employment Type: Contract
• Compensation: USD 21 - 21 per hour