IT Field Desktop Support

Noblesoft Technologies Inc is seeking an IT Field Desktop Support professional to support in-scope end-user compute and field services at an onsite location in Dartmouth, MA. This role covers remote and deskside support, network and infrastructure assistance, hardware and software deployment, and Level 2 break/fix support coordinated through the IT and Clinical Service Desk services.

Working as part of the field services team, you will help keep end-user systems running reliably, manage required inventories, and support remote site connectivity and infrastructure changes. The position supports both standard and special-case needs such as UPS support and BYOD capabilities.

Key Responsibilities

• Recommend services and standards for supporting the End-User Compute and Field Services environment and end-users
• Deploy and manage in-scope hardware and software
• Support end-user data backup, storage, and recovery services for all end-users
• Provision and support remote site networks, including LAN and WAN connections, and related operations such as procurement, design, build, systems monitoring, incident diagnostics, troubleshooting, resolution and escalation, security management, and capacity planning or analysis
• Provide support for stand-alone Uninterruptible Power Supply (UPS) systems
• Provide server break/fix and Level 2 support for equipment and system software as coordinated through the IT and Clinical Service Desk services
• Provide break/fix Level 2 support for in-scope hardware and software as coordinated through the IT and Clinical Service Desk services
• Deliver remote and deskside support to authorized users as needed to meet service requirements
• Perform incident determination, root cause analysis, and resolution
• Manage and maintain inventory of in-scope software licenses, ensuring license compliance and reconciling software installations with license rights
• Provide support for financial audits, as requested
• Perform access control (file systems, disk space, and related items) for an authorized user
• Manage and maintain inventory of in-scope hardware, including asset tagging and recording
• Provide technical support for remote site computing infrastructure hardware and equipment
• Establish procedures for procuring appropriate sparing requirements and maintain spares inventory levels to meet temporary capacity needs and SLRs
• Manage and maintain spare inventory for in-scope hardware devices and advise on inventory levels in accordance with policies and procedures
• Track requests for new devices, spare components, or peripherals and fulfill replacements from the spares inventory
• Provide ad hoc fulfillment of approved new devices, components, or peripherals
• Manage device life cycle as part of an ongoing refresh process
• Support remote site infrastructure system software (including operating systems and utilities as listed in the applicable SOW schedules)
• Implement and coordinate changes to the remote site infrastructure, including changes that may affect service levels of other recurring SOWs and third parties
• Create, maintain, and provide project plans, project time and cost estimates, technical specifications, management documentation, and management reporting in an acceptable format
• Identify and implement opportunities to consolidate infrastructure and improve utilization, availability, and cost
• Provide BYOD capabilities and support
• Support standard-approved projectors that are not part of managed teleconferencing or video conferencing services

Technologies and Tools

• Local-Area Network (LAN), Wide-Area Network (WAN)
• Uninterruptible Power Supply (UPS)
• BYOD
• Operating systems, utilities
• Projectors

Work Location and Pay

• Location: Dartmouth, MA (onsite, in person)
• Pay: $21.00 - $23.00 per hour