Denton, TX

Support Jobs in Denton, TX

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IT Technical Support Specialist SG 24

PACCAR Denton, TX

Denton, TX

Today

Full time Cloud Platforms End User Support Hardware Support

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Job Description

SupportJobs.io is featuring an onsite IT Technical Support Specialist role focused on desktop client support across manufacturing, office, and remote office environments. The position includes handling deployments, updates, troubleshooting, and ticket queue management with service-level accountability.

Location

Denton, TX, US (onsite)

Education and Experience

Bachelor degree (required)
1 year of experience (minimum)

Core Responsibilities

Provide desktop client IT support including deployment, tracking, updating, and problem solving for desktop PCs, engineering workstations, laptops, iPhones, iPads, and printers.
Monitor and work through incident and service request ticket queues.
Document, escalate, and resolve tickets within defined SLAs.
Deliver 1st and 2nd level break-fix support for technical issues involving hardware and software for desktop systems in manufacturing, office, and remote office settings.
Execute assigned project tasks on desktop PCs in support of local and corporate IT initiatives.
Coordinate with third-party software providers and corporate IT to fulfill desktop PC and laptop hardware/software requirements.
Document, review, and publish support procedures used by IT employees to install, remediate, and support desktop PCs across key IT systems and functions.
Actively monitor unresolved incident reports and service requests to meet or exceed service level agreements.
Participate in reviews and discussions of IT standards and procedures.
Perform analysis of IT business systems linked to key indicators to help ensure compliance with corporate standards.
Build and deploy desktop PCs and hardware in conjunction with corporate PC refresh initiatives.
Follow infrastructure change control aligned with corporate IT change management.
Provide support to business units and manufacturing processes during off-shift, off hours, and weekends.

Technical Knowledge and Domain Experience

Experience with technologies in a Microsoft domain, including Microsoft System Center Configuration Manager, Active Directory, Microsoft Office 365, and Microsoft SharePoint.
Problem-solving knowledge across desktop systems, including Dell Precision Workstation, Dell OptiPlex Desktop, Dell Latitude Notebook, and Virtual Machines.
Understanding of TCP/IP, DNS, DHCP, PXE, UEFI, 802.11x, and Bluetooth.

Required Skills

Good oral and written communication skills.
Exceptional customer service skills.
Ability to multitask and operate with minimal supervision in a critical uptime manufacturing environment.
Understanding of TCP/IP, DNS, DHCP, PXE, UEFI, 802.11x, and Bluetooth.

Technologies and Tools

Dell PCs, docking stations, monitors
Apple iPhones, iPads
Desktop and department network printers; Cisco IP Phones; large presentation displays; USB attached hardware
Windows 10; OneDrive; Edge
Office 365; Teams; Project; Visio; OneNote
Adobe Acrobat; Aviva Terminal Emulator
Palo Alto VPN; Palo Alto Cortex Endpoint Protection
Microsoft System Center Configuration Manager; Active Directory; Microsoft Office 365; Microsoft SharePoint
Microsoft domain; TCP/IP; DNS; DHCP; PXE; UEFI; 802.11x; Bluetooth

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14d ago

3rd Shift IT Technician Help Desk

Comprehensive Logistics Co. LLC Denton, TX

Denton, TX

14d ago

$23 - $50/hr Full time Application Support End User Support Hardware Support

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Job Description

Support night-shift IT needs for end users and warehouse systems at Comprehensive Logistics in Denton, TX.

Responsibilities

Maintain support for the operation of IT equipment, including laser and thermal printers, Windows Mobile scanners, and network infrastructure
Install, maintain, and repair hardware and software systems, including proprietary operational software
Troubleshoot and support IT hardware using phone and remote access
Install, troubleshoot, and support purchased and in-house software

Requirements

1+ years of strong hardware and network connectivity troubleshooting skills via phone and remote access
1-2 years experience with Warehouse Management Systems (WMS)
Ability to follow directions and work independently
Comfort interacting with end-users, vendors, and customer IT departments
Exceptional customer service with experience diagnosing and resolving computer software and hardware issues
Excellent organization and time management

Schedule

3rd Shift: Monday through Saturday
Hours: 11:00pm to 7:30am

Location

Denton, TX (onsite)

Compensation

USD 23 - 50 per hour

Benefits

Medical
Dental
Vision
Life insurance
401K Match
PTO
Opportunity for advancement
Comprehensive training to support growth and success

Skills

Teamwork
Microsoft Outlook
Communication
Adaptability

Experience

1 year(s): Help Desk/Installations
1 year(s): IT Warehouse/Manufacturing Support

Education

High School or better

Additional Information

Travel requirement: 0%
Overtime: Up to customer needs

Behavior Expectations

Functional Expert: recognized as a thought leader on the subject
Detail Oriented: completes tasks with all necessary details
Team Player: works effectively with a group

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Support Jobs in Denton, TX

IT Technical Support Specialist SG 24

3rd Shift IT Technician Help Desk

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