SupportJobs.io
← Back to all jobs
PACCAR

IT Technical Support Specialist SG 24

PACCAR
Denton, TX Full time Posted 13d ago
Cloud Platforms End User Support Hardware Support Help Desk Support Incident Management Information Technology (IT) It Service Management IT Services Microsoft 365 Office 365 Service Management Specialist Technical Support Windows Windows Support
Apply Now

Job Description

SupportJobs.io is featuring an onsite IT Technical Support Specialist role focused on desktop client support across manufacturing, office, and remote office environments. The position includes handling deployments, updates, troubleshooting, and ticket queue management with service-level accountability.

Location

Denton, TX, US (onsite)

Education and Experience

  • Bachelor degree (required)
  • 1 year of experience (minimum)

Core Responsibilities

  • Provide desktop client IT support including deployment, tracking, updating, and problem solving for desktop PCs, engineering workstations, laptops, iPhones, iPads, and printers.
  • Monitor and work through incident and service request ticket queues.
  • Document, escalate, and resolve tickets within defined SLAs.
  • Deliver 1st and 2nd level break-fix support for technical issues involving hardware and software for desktop systems in manufacturing, office, and remote office settings.
  • Execute assigned project tasks on desktop PCs in support of local and corporate IT initiatives.
  • Coordinate with third-party software providers and corporate IT to fulfill desktop PC and laptop hardware/software requirements.
  • Document, review, and publish support procedures used by IT employees to install, remediate, and support desktop PCs across key IT systems and functions.
  • Actively monitor unresolved incident reports and service requests to meet or exceed service level agreements.
  • Participate in reviews and discussions of IT standards and procedures.
  • Perform analysis of IT business systems linked to key indicators to help ensure compliance with corporate standards.
  • Build and deploy desktop PCs and hardware in conjunction with corporate PC refresh initiatives.
  • Follow infrastructure change control aligned with corporate IT change management.
  • Provide support to business units and manufacturing processes during off-shift, off hours, and weekends.

Technical Knowledge and Domain Experience

  • Experience with technologies in a Microsoft domain, including Microsoft System Center Configuration Manager, Active Directory, Microsoft Office 365, and Microsoft SharePoint.
  • Problem-solving knowledge across desktop systems, including Dell Precision Workstation, Dell OptiPlex Desktop, Dell Latitude Notebook, and Virtual Machines.
  • Understanding of TCP/IP, DNS, DHCP, PXE, UEFI, 802.11x, and Bluetooth.

Required Skills

  • Good oral and written communication skills.
  • Exceptional customer service skills.
  • Ability to multitask and operate with minimal supervision in a critical uptime manufacturing environment.
  • Understanding of TCP/IP, DNS, DHCP, PXE, UEFI, 802.11x, and Bluetooth.

Technologies and Tools

  • Dell PCs, docking stations, monitors
  • Apple iPhones, iPads
  • Desktop and department network printers; Cisco IP Phones; large presentation displays; USB attached hardware
  • Windows 10; OneDrive; Edge
  • Office 365; Teams; Project; Visio; OneNote
  • Adobe Acrobat; Aviva Terminal Emulator
  • Palo Alto VPN; Palo Alto Cortex Endpoint Protection
  • Microsoft System Center Configuration Manager; Active Directory; Microsoft Office 365; Microsoft SharePoint
  • Microsoft domain; TCP/IP; DNS; DHCP; PXE; UEFI; 802.11x; Bluetooth

Similar Jobs