3rd Shift IT Technician Help Desk
Job Description
Support night-shift IT needs for end users and warehouse systems at Comprehensive Logistics in Denton, TX.
Responsibilities
- Maintain support for the operation of IT equipment, including laser and thermal printers, Windows Mobile scanners, and network infrastructure
- Install, maintain, and repair hardware and software systems, including proprietary operational software
- Troubleshoot and support IT hardware using phone and remote access
- Install, troubleshoot, and support purchased and in-house software
Requirements
- 1+ years of strong hardware and network connectivity troubleshooting skills via phone and remote access
- 1-2 years experience with Warehouse Management Systems (WMS)
- Ability to follow directions and work independently
- Comfort interacting with end-users, vendors, and customer IT departments
- Exceptional customer service with experience diagnosing and resolving computer software and hardware issues
- Excellent organization and time management
Schedule
- 3rd Shift: Monday through Saturday
- Hours: 11:00pm to 7:30am
Location
- Denton, TX (onsite)
Compensation
- USD 23 - 50 per hour
Benefits
- Medical
- Dental
- Vision
- Life insurance
- 401K Match
- PTO
- Opportunity for advancement
- Comprehensive training to support growth and success
Skills
- Teamwork
- Microsoft Outlook
- Communication
- Adaptability
Experience
- 1 year(s): Help Desk/Installations
- 1 year(s): IT Warehouse/Manufacturing Support
Education
- High School or better
Additional Information
- Travel requirement: 0%
- Overtime: Up to customer needs
Behavior Expectations
- Functional Expert: recognized as a thought leader on the subject
- Detail Oriented: completes tasks with all necessary details
- Team Player: works effectively with a group
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