Support Jobs in Dixon, IL

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Technical Support Representative - Mechanic Experience Preferred

Sewer Equipment Co Of America Dixon, IL

Dixon, IL

Today

$60k - $65k/yr Full time 12 Volt Electrical Business Systems Computer Skills

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Job Description

The Technical Support Representative supports end users and dealers in diagnosing and repairing equipment by phone, email, and fax. This role combines technical troubleshooting across hydraulic, electrical, and pneumatic systems with service case documentation and occasional customer training support.

Location and Schedule

Location: Dixon, IL (onsite)
Schedule: Monday through Friday, 8am to 5pm
After-hours: Rotating on-call duties to assist customers outside of normal business hours

Compensation

Salary: USD 60,000 - 65,000 per year

Key Responsibilities

Assist end users and dealers with diagnosis and equipment repair via phone, email, and fax
Provide hydraulic equipment and systems support
Review and interpret hydraulic schematics and understand hydraulic components
Support 12 Volt electrical system troubleshooting, including basics of circuit breakers, fuses, starters, and control circuitry
Use an electrical test meter to test voltage, amperage, continuity, or ohms
Troubleshoot electrical systems such as breakers, relays, timers, or solenoids
Troubleshoot electro-pneumatic and electro-hydraulic systems
Troubleshoot electric motors
Troubleshoot pneumatic systems, including pneumatic cylinders, directional valves, solenoid valves, and speed adjusters
Rebuild pneumatic components when needed
Apply knowledge of related hoses and fittings, including reading and interpreting pneumatic schematics
Occasionally support training classes for customers on equipment repair, operation, and maintenance
Review current and past service case files to ensure documentation is accurate and traceable
Complete additional duties assigned by the manager

Required Qualifications

Hydraulic, electrical, and mechanical equipment knowledge, or general mechanical aptitude
Ability to read and interpret parts diagrams
Proficiency in Microsoft Office including Excel, Word, and Outlook
Familiarity with finding files on a computer
Ability to learn operation of the ERP system Made2Manage
Effective communication skills
Good organizational skills
Ability to carry a company cell phone on a weekly rotation to assist customers outside of normal business hours
Must be 18 years or older
Must be eligible to work in the United States

Technologies

Microsoft Office: Excel
Microsoft Office: Word
Microsoft Office: Outlook
ERP system: Made2Manage
Electrical test meter

Benefits

Eligible for the Sewer Equipment Productivity Bonus, paid quarterly
Health, Dental & Vision insurance available after 60 days of employment
Company paid Life, Short & Long-Term Disability
Voluntary life insurance, accident, critical illness
401k Plan with company match after one year of employment
80 hours of paid holidays per year

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