Technical Support Representative - Mechanic Experience Preferred

The Technical Support Representative supports end users and dealers in diagnosing and repairing equipment by phone, email, and fax. This role combines technical troubleshooting across hydraulic, electrical, and pneumatic systems with service case documentation and occasional customer training support.

Location and Schedule

• Location: Dixon, IL (onsite)
• Schedule: Monday through Friday, 8am to 5pm
• After-hours: Rotating on-call duties to assist customers outside of normal business hours

Compensation

Salary: USD 60,000 - 65,000 per year

Key Responsibilities

• Assist end users and dealers with diagnosis and equipment repair via phone, email, and fax
• Provide hydraulic equipment and systems support
• Review and interpret hydraulic schematics and understand hydraulic components
• Support 12 Volt electrical system troubleshooting, including basics of circuit breakers, fuses, starters, and control circuitry
• Use an electrical test meter to test voltage, amperage, continuity, or ohms
• Troubleshoot electrical systems such as breakers, relays, timers, or solenoids
• Troubleshoot electro-pneumatic and electro-hydraulic systems
• Troubleshoot electric motors
• Troubleshoot pneumatic systems, including pneumatic cylinders, directional valves, solenoid valves, and speed adjusters
• Rebuild pneumatic components when needed
• Apply knowledge of related hoses and fittings, including reading and interpreting pneumatic schematics
• Occasionally support training classes for customers on equipment repair, operation, and maintenance
• Review current and past service case files to ensure documentation is accurate and traceable
• Complete additional duties assigned by the manager

Required Qualifications

• Hydraulic, electrical, and mechanical equipment knowledge, or general mechanical aptitude
• Ability to read and interpret parts diagrams
• Proficiency in Microsoft Office including Excel, Word, and Outlook
• Familiarity with finding files on a computer
• Ability to learn operation of the ERP system Made2Manage
• Effective communication skills
• Good organizational skills
• Ability to carry a company cell phone on a weekly rotation to assist customers outside of normal business hours
• Must be 18 years or older
• Must be eligible to work in the United States

Technologies

• Microsoft Office: Excel
• Microsoft Office: Word
• Microsoft Office: Outlook
• ERP system: Made2Manage
• Electrical test meter

Benefits

• Eligible for the Sewer Equipment Productivity Bonus, paid quarterly
• Health, Dental & Vision insurance available after 60 days of employment
• Company paid Life, Short & Long-Term Disability
• Voluntary life insurance, accident, critical illness
• 401k Plan with company match after one year of employment
• 80 hours of paid holidays per year