Downers Grove, IL

Support Jobs in Downers Grove, IL

2 jobs found

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Today

IT Support Representative

Neighborhood Loans Downers Grove, IL

Downers Grove, IL

Today

$65k - $85k/yr Full time Application Support Cloud Platforms Computer Skills

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Job Description

This onsite IT Support Representative role supports employee productivity through Office 365 and Microsoft Windows network troubleshooting.

Responsibilities

Provide technical support to Neighborhood Loans employees for Office 365, Microsoft Windows networks, and mortgage systems
Identify, prioritize, and resolve technical issues quickly to help reduce downtime and keep employees productive
Work with internal subject matter experts and external 3rd party support resources to resolve complex problems
Handle onboarding and offboarding requests, including workstation setup and ensuring smooth employee transitions
Track and manage network inventory, including physical setup of workstations and related equipment
Support access and authentication to network resources and services to help maintain data security
Assist with vendor management and coordination to support effective service delivery
Document issue resolutions and IT processes

Requirements

Strong understanding of Microsoft Windows operating systems and Office 365 applications
Excellent verbal and written communication, including the ability to explain technical concepts to non-technical users
Problem-solving mindset with a dedication to customer service
Experience with network troubleshooting and basic workstation hardware setup
Ability to collaborate with cross-functional teams and external vendors
Strong organizational skills and attention to detail
Bachelor’s degree or equivalent experience (preferred)
Experience using ticketing/PSA and RMM systems
CompTIA or Microsoft certifications are a plus but not required

Technologies

Office 365
Microsoft Windows
Microsoft Windows networks
Ticketing/PSA
RMM
CompTIA
Microsoft Certifications

Job Details

Location: Downers Grove, IL (onsite)
Salary: USD 65,000 - 85,000 per year

Benefits

401(k)
Dental insurance
Health insurance
Vision insurance

Work arrangement: Primarily on-site at the corporate office, with one work-from-home day per week available after the training period is completed.

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1d ago

Help Desk Specialist

Tusker Downers Grove, IL

Downers Grove, IL

1d ago

$40k - $45k/yr Full time Application Support Computer Skills Customer Support

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Job Description

Help Desk Specialist role at Tusker in Downers Grove, IL (onsite), supporting customers with hardware, software, and internet-based issue resolution.

Responsibilities

Deliver phone-based customer support, including remote desktop and server support
Perform routine server health checks for maintenance customers
Monitor service alerts from multiple tools; identify and resolve issues indicated by alerts
Review, follow up on, and complete assigned activities in the ticketing system
Monitor the service board and ensure tickets are worked within the customer Service Level Agreement and promised timeline
Track work in progress so open service tickets continue moving toward completion
Escalate repeated or unresolved service tickets to the Service/Engineering Manager
Manage configuration changes for monitoring and management software to support high-quality customer service
Provide and analyze reports covering contracted customer health and service history

Requirements

Strong written and verbal communication skills with high attention to detail
Ability to sort through data to reach appropriate conclusions and ensure each task step is completed
Ability to follow directions and ask questions when steps are unclear
Motivation to grow, become more self-reliant, and take on new tasks
Ability to maintain confidentiality and discretion
Ability to balance work quantity with work quality
Reliability in completing assigned tasks
Maintain a valid driver’s license and provide personal transportation to customer sites as needed
Follow through until issues are confirmed resolved
Provide thorough and timely documentation
Maintain a professional attitude and demeanor in communications with customers

Knowledge, Education & Experience

Understand workstations, servers, security, wireless, and network infrastructure, including system and topologies Tusker sells and services
General knowledge of the Networking Service industry and products
Minimum 1+ years of computer and/or networking experience
High School education or GED plus post-secondary education in a related field

Compensation: USD 40,000 - 45,000 per year

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Support Jobs in Downers Grove, IL

IT Support Representative

Help Desk Specialist

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