IT Support Representative

This onsite IT Support Representative role supports employee productivity through Office 365 and Microsoft Windows network troubleshooting.

Responsibilities

• Provide technical support to Neighborhood Loans employees for Office 365, Microsoft Windows networks, and mortgage systems
• Identify, prioritize, and resolve technical issues quickly to help reduce downtime and keep employees productive
• Work with internal subject matter experts and external 3rd party support resources to resolve complex problems
• Handle onboarding and offboarding requests, including workstation setup and ensuring smooth employee transitions
• Track and manage network inventory, including physical setup of workstations and related equipment
• Support access and authentication to network resources and services to help maintain data security
• Assist with vendor management and coordination to support effective service delivery
• Document issue resolutions and IT processes

Requirements

• Strong understanding of Microsoft Windows operating systems and Office 365 applications
• Excellent verbal and written communication, including the ability to explain technical concepts to non-technical users
• Problem-solving mindset with a dedication to customer service
• Experience with network troubleshooting and basic workstation hardware setup
• Ability to collaborate with cross-functional teams and external vendors
• Strong organizational skills and attention to detail
• Bachelor’s degree or equivalent experience (preferred)
• Experience using ticketing/PSA and RMM systems
• CompTIA or Microsoft certifications are a plus but not required

Technologies

• Office 365
• Microsoft Windows
• Microsoft Windows networks
• Ticketing/PSA
• RMM
• CompTIA
• Microsoft Certifications

Job Details

• Location: Downers Grove, IL (onsite)
• Salary: USD 65,000 - 85,000 per year

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work arrangement: Primarily on-site at the corporate office, with one work-from-home day per week available after the training period is completed.