Duluth, GA

Support Jobs in Duluth, GA

2 jobs found

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3d ago

IT Service Desk Analyst

WEG Electric Corp Duluth, GA

Duluth, GA

3d ago

Full time Application Support Customer Support End User Support

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Job Description

WEG Electric Corp. is hiring an on-site IT Service Desk Analyst in Duluth, GA to support US IT Service Desk requests.

Responsibilities

Receive incoming Service Desk support requests and resolve or escalate issues quickly and effectively.
Record, track, and document reported problems and the actions taken through final resolution.
Process requests using first-in, first-out flow based on priority; escalate unresolved issues to the correct team when needed.
Provide timely updates and maintain communication for all support requests.
Research, diagnose, and troubleshoot hardware, software, system, and site infrastructure issues.
Support customers via phone, email, chat, and walk-ins in a timely, customer-focused manner.
Deliver installation, configuration, maintenance, and troubleshooting support for: computer hardware, software, desktop applications, printers, peripherals, and other IT devices.
Evaluate and provide support for access-related requests.
Assist with onboarding and offboarding activities.
Participate in PC setup using standard images, supported hardware, and required software.
Test fixes to confirm issues are resolved.
Support unified communications, desktop phones, and conference room systems.
Create and assist with technical and support documentation for knowledge base articles.
Maintain accurate, up-to-date documentation while completing core job duties.
Work within the ITSM framework, process service requests, and follow SLAs.
Assist other analysts with support, troubleshooting, and fulfillment activities.
Support IT projects by owning assigned tasks, working independently, and communicating accurately.
Perform other duties and tasks as assigned.

Requirements

Computer Information Systems or comparable job experience in Information Technology.
Knowledge of infrastructure plus computer hardware and software/applications.
Knowledge of Windows operating systems: Windows 7, Windows 10, and Windows 11.
Knowledge of iOS devices.
Understanding of warehouse/shipping hardware, including software and printing.
Experience supporting applications including O365, SAP, SSO, and LAN/WAN/VPN technologies.
Strong communication and documentation skills.
Technical Certificate or Associate’s Degree preferred.

Experience

1+ years of experience in an IT Service/Help Desk setting or an IT Support role.
Experience in an IT environment supporting desktops, laptops, peripherals, mobile devices, and networking.
Tier 1 technical support experience for computers, printers, and applications.
Familiarity with SAP functions and transactions is a plus.
Experience working on projects; above-average troubleshooting skills; self-starter with high motivation.

Technologies

Windows 7
Windows 10
Windows 11
iOS devices
O365
SAP
SSO
LAN/WAN/VPN
ITSM

How to Apply

Submit an updated resume and complete the application to be considered.
All candidates must be authorized to work in the United States.
WEG Electric Corp. does not offer visa sponsorship for this role.

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22d ago

Technical Support Specialist

WEG Electric Corp Duluth, GA

Duluth, GA

22d ago

Full time Customer Support End User Support Field Technical Support

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Job Description

The Technical Support Specialist role at WEG Electric Corp supports industrial customers with troubleshooting, startup guidance, and post-sales assistance for WEG motors, drives, and other industrial products. The position is based in Duluth, GA and involves coordinated support across phone, email, and service processes for customers, distributors, and field service personnel.

What You’ll Do

Provide technical support to customers and end users via phone or email, including basic start-up guidance for WEG products.
Deliver after-hours phone support.
Send a Field Service Request Form to customers when requested or when the customer’s request extends beyond reasonable phone or email support scope.
Assist field support personnel by phone or email as needed, including sharing drawings and using available WEG resources.
Provide a Return Authorization Request Form to customers upon request or when appropriate.
Document call and email details in the technical support database.
Record non-conformities of WEG products in the appropriate database.
Review field service reports when needed for warranty validation.
Conduct product inspections, including static and power test inspections, following each product’s technical manuals.
Perform root cause analysis to help determine whether failures are likely manufacturer defects or external issues, supporting warranty or denial decisions.
Provide repair quotes for WEG products and record evaluation outcomes, including defective parts identified, cost of parts, and repair worthiness in the appropriate database.
Maintain organized and clean workbenches and repairs lab areas.
Help the parts department identify parts for customers.
Provide backup support to the Field Service Engineer and Repair Lab Engineer.

Key Qualifications

Strong troubleshooting and problem-solving skills.
Understanding of electrical and electronic systems.
Ability to read and interpret schematics, wiring diagrams, drawings, and technical manuals.
Effective verbal and written communication skills.
Capacity to diagnose and resolve technical issues while maintaining strong customer support.
Experience using computer applications and support databases to document service activities.
High School Diploma or GED required.
Associate degree or technical certification in Electrical Systems, Electronics, Mechatronics, Industrial Systems Technology, Automation & Controls, or a related field preferred.
Recent graduates from technical and trade programs are encouraged to apply.

Experience

1+ years of experience in technical support, industrial maintenance, electrical systems, electronics, automation, HVAC, or related technical fields.
Troubleshooting experience with electrical, electronic, or industrial equipment is preferred.
Customer, end user, technician, or field service personnel support experience is a plus.

Benefits

Pleasant work environment
Competitive compensation
Full benefits package

How to Apply

Submit an updated resume and complete the company application to be considered.
Must be authorized to work in the United States.
WEG does not offer visa sponsorship for this role.

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Support Jobs in Duluth, GA

IT Service Desk Analyst

Technical Support Specialist

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