Technical Support Specialist

The Technical Support Specialist role at WEG Electric Corp supports industrial customers with troubleshooting, startup guidance, and post-sales assistance for WEG motors, drives, and other industrial products. The position is based in Duluth, GA and involves coordinated support across phone, email, and service processes for customers, distributors, and field service personnel.

What You’ll Do

• Provide technical support to customers and end users via phone or email, including basic start-up guidance for WEG products.
• Deliver after-hours phone support.
• Send a Field Service Request Form to customers when requested or when the customer’s request extends beyond reasonable phone or email support scope.
• Assist field support personnel by phone or email as needed, including sharing drawings and using available WEG resources.
• Provide a Return Authorization Request Form to customers upon request or when appropriate.
• Document call and email details in the technical support database.
• Record non-conformities of WEG products in the appropriate database.
• Review field service reports when needed for warranty validation.
• Conduct product inspections, including static and power test inspections, following each product’s technical manuals.
• Perform root cause analysis to help determine whether failures are likely manufacturer defects or external issues, supporting warranty or denial decisions.
• Provide repair quotes for WEG products and record evaluation outcomes, including defective parts identified, cost of parts, and repair worthiness in the appropriate database.
• Maintain organized and clean workbenches and repairs lab areas.
• Help the parts department identify parts for customers.
• Provide backup support to the Field Service Engineer and Repair Lab Engineer.

Key Qualifications

• Strong troubleshooting and problem-solving skills.
• Understanding of electrical and electronic systems.
• Ability to read and interpret schematics, wiring diagrams, drawings, and technical manuals.
• Effective verbal and written communication skills.
• Capacity to diagnose and resolve technical issues while maintaining strong customer support.
• Experience using computer applications and support databases to document service activities.
• High School Diploma or GED required.
• Associate degree or technical certification in Electrical Systems, Electronics, Mechatronics, Industrial Systems Technology, Automation & Controls, or a related field preferred.
• Recent graduates from technical and trade programs are encouraged to apply.

Experience

• 1+ years of experience in technical support, industrial maintenance, electrical systems, electronics, automation, HVAC, or related technical fields.
• Troubleshooting experience with electrical, electronic, or industrial equipment is preferred.
• Customer, end user, technician, or field service personnel support experience is a plus.

Benefits

• Pleasant work environment
• Competitive compensation
• Full benefits package

How to Apply

• Submit an updated resume and complete the company application to be considered.
• Must be authorized to work in the United States.
• WEG does not offer visa sponsorship for this role.