Support Jobs in Duncan, OK

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IT Support Specialist

DUNCAN REGIONAL HOSPITAL Duncan, OK

Duncan, OK

Today

Full time Application Support Computer Skills Desktop Image Management

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Job Description

DUNCAN REGIONAL HOSPITAL is seeking an IT Support Specialist to keep clinical and financial systems running smoothly. This onsite role in Duncan, OK focuses on reliable in-house technical support for desktops, laptops, networking, and Windows software, while also contributing to the technical architecture that supports DRH Health.

What you’ll do

Own resolution of reported issues coming from trouble tickets and phone calls, working across multiple sources to restore service.
Support daily operations for a wide range of systems, including mobile devices, networking equipment, and application support.
Coordinate with other IT team members on new system builds, including software setup and hardware configuration.
Package, test, deploy, update, and troubleshoot software as needed.
Create and maintain desktop images to support consistent workstation readiness.
Perform routine PC installation, troubleshooting, and maintenance to resolve related problems.
Analyze desktop hardware and software processes for efficiency improvements and operational needs.
Document processes and procedures and maintain accurate records in the PC inventory database.
Plan, coordinate, and order hardware and software purchases.
Dispose of equipment properly while maintaining HIPAA regulations.
Coordinate with vendors to support hardware and software.
Participate in the IT On-Call rotation schedule, and remain available to answer questions when not on call.
Travel to remote sites as required.
Stay current through educational opportunities and continuing education, including internal and external offerings.
Maintain regular attendance and punctuality for scheduled shifts.
Use assistive devices for lifting as required and follow all safety protocols.
Meet and maintain all required employment conditions per DRH policy, including required vaccinations.
Follow DRH Standards of Behavior and demonstrate behaviors consistent with DRH core values.
Perform other related duties as assigned.

Tech you’ll support

Windows software, desktops, laptops, network connectivity, and Electronic Health Record information tools.

Qualifications

Communication skills, including fluency in oral and written English.
Computer skills including the ability to send and receive email, navigate information technology associated with the position, and use Electronic Health Record information tools.
Ability to remain flexible to quickly adapt to urgent situations.
Ability to adapt procedures, processes, tools, equipment, and techniques to meet the requirements of the position.
Excellent written, verbal, and interpersonal communication skills.

Education and experience

Associate degree in Information Systems or a closely related field is required. Substantial relevant, related job experience may be considered in lieu of the degree.

Preferred and role-related credentials

A+ Certification preferred.
If travel is required: current valid driver’s license and automobile liability insurance must be maintained.

Vaccination requirement: This is a non safety-sensitive position. As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.

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