IT Support Specialist

DUNCAN REGIONAL HOSPITAL is seeking an IT Support Specialist to keep clinical and financial systems running smoothly. This onsite role in Duncan, OK focuses on reliable in-house technical support for desktops, laptops, networking, and Windows software, while also contributing to the technical architecture that supports DRH Health.

What you’ll do

• Own resolution of reported issues coming from trouble tickets and phone calls, working across multiple sources to restore service.
• Support daily operations for a wide range of systems, including mobile devices, networking equipment, and application support.
• Coordinate with other IT team members on new system builds, including software setup and hardware configuration.
• Package, test, deploy, update, and troubleshoot software as needed.
• Create and maintain desktop images to support consistent workstation readiness.
• Perform routine PC installation, troubleshooting, and maintenance to resolve related problems.
• Analyze desktop hardware and software processes for efficiency improvements and operational needs.
• Document processes and procedures and maintain accurate records in the PC inventory database.
• Plan, coordinate, and order hardware and software purchases.
• Dispose of equipment properly while maintaining HIPAA regulations.
• Coordinate with vendors to support hardware and software.
• Participate in the IT On-Call rotation schedule, and remain available to answer questions when not on call.
• Travel to remote sites as required.
• Stay current through educational opportunities and continuing education, including internal and external offerings.
• Maintain regular attendance and punctuality for scheduled shifts.
• Use assistive devices for lifting as required and follow all safety protocols.
• Meet and maintain all required employment conditions per DRH policy, including required vaccinations.
• Follow DRH Standards of Behavior and demonstrate behaviors consistent with DRH core values.
• Perform other related duties as assigned.

Tech you’ll support

Windows software, desktops, laptops, network connectivity, and Electronic Health Record information tools.

Qualifications

• Communication skills, including fluency in oral and written English.
• Computer skills including the ability to send and receive email, navigate information technology associated with the position, and use Electronic Health Record information tools.
• Ability to remain flexible to quickly adapt to urgent situations.
• Ability to adapt procedures, processes, tools, equipment, and techniques to meet the requirements of the position.
• Excellent written, verbal, and interpersonal communication skills.

Education and experience

Associate degree in Information Systems or a closely related field is required. Substantial relevant, related job experience may be considered in lieu of the degree.

Preferred and role-related credentials

• A+ Certification preferred.
• If travel is required: current valid driver’s license and automobile liability insurance must be maintained.

Vaccination requirement: This is a non safety-sensitive position. As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.