Support Jobs in Durham, NH

1 job found

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22d ago

Help Desk Representative

Radianse Durham, NH

Durham, NH

22d ago

$16 - $18/hr Full time Application Support Computer Skills Customer Service

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Job Description

Onsite in Durham, New Hampshire, Radianse is seeking a Help Desk Representative to join the team. This technical support role acts as the first point of contact for customers, leveraging product knowledge, basic networking, and Windows operating system expertise to troubleshoot issues. The position is available in both full-time and part-time formats.

Overview

The role is an onsite technical support position in Durham, NH. You will resolve issues using your familiarity with the products, Windows OS basics, and networking concepts, serving as the initial touchpoint for customers and end users.

Responsibilities

Communicate clearly with end users, colleagues, and management to resolve issues promptly and maintain customer satisfaction
Provide assistance and support for incoming support tickets and emails
Identify the problem and guide toward a timely solution
Escalate calls to more experienced team members when needed
Walk customers through the problem-solving process
Follow up with customers to confirm that the issue has been resolved
Log detailed records of daily interactions with customers in the ticketing system
Maintain and contribute to the documented knowledgebase articles
Assist with other support tasks as needed

Requirements

All education levels are welcomed if there is experience with phone support, Windows, and networking
Willingness to be flexible and learn new skills as required
Strong written and verbal communication abilities
Ability to work independently
Commitment to delivering high-quality customer service
General knowledge of Windows and Microsoft Office applications

Technologies

Windows
Microsoft Office

Experience

Phone support: 1 year (Preferred)
Windows troubleshooting: 1 year (Preferred)

Location & commute

Durham, NH 03824 (onsite). Ability to commute to this location is required.

Work setup

Work location: In person

Compensation

Pay rate: $16.00–$18.00 per hour

Benefits

Paid time off

Job Type

Full-time

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