Support Jobs in Dyersville, IA

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IT Support Engineer

G&A Recruiting Partners Dyersville, IA

Dyersville, IA

Today

$25 - $35/hr Contract Application Support Device Management End User Support

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Job Description

G&A Recruiting Partners is hiring a Level 2 IT Support Engineer for an onsite contract role in Dyersville, Iowa. This position focuses on desktop, systems, and basic network support at a customer location, with a schedule commitment of three fixed working days per week.

Role Overview

In this onsite capacity, you will troubleshoot end-user technology, support Microsoft workloads, and resolve basic connectivity issues. You will also help coordinate escalations with remote technical teams for advanced troubleshooting when needed.

Location and Schedule

Location: Dyersville, IA (onsite)
Job type: Contract (Temporary)
Onsite requirement: Ability to work in person in Dyersville, IA for three fixed working days per week

Compensation

Hourly pay: $25.00 - $35.00 per hour
Rate: $25-35/hr PER DAY

Responsibilities

Diagnose and troubleshoot desktop, laptop, hardware, and software issues.
Replace hardware components, including RAM, storage drives, batteries, and power supplies.
Install, reinstall, and configure Windows operating systems.
Deploy and configure computers using imaging or endpoint management tools.
Troubleshoot Microsoft 365, Outlook, VPN, and collaboration applications.
Perform software installations, updates, and patching.
Support user accounts, groups, permissions, and shared folders in Active Directory and Microsoft environments.
Complete authorized administrative tasks in Microsoft 365, Active Directory, and Intune.
Troubleshoot basic network connectivity issues related to DNS, DHCP, and IP addressing.
Provide basic support for network switches, wireless access points, and network printers.
Support approved backup and file restoration activities.
Investigate recurring incidents and document troubleshooting procedures.
Support video conferencing and meeting room equipment.
Maintain accurate IT documentation, asset inventory, and ticket records.
Assist with hardware warranty coordination and equipment replacements.
Provide guidance to Level 1 technicians and assist with escalated tickets.
Coordinate with remote IT teams for advanced troubleshooting and escalations.

Required Qualifications

3–5 years of relevant experience in IT support, desktop support, or onsite technical support.
Proven experience troubleshooting Windows desktops and laptops.
Strong knowledge of Microsoft 365, Active Directory, and basic Intune administration.
Familiarity with Windows deployment, imaging, and endpoint management.
Understanding of TCP/IP, DNS, DHCP, VPN, and basic networking concepts.
Experience troubleshooting hardware, software, and peripheral devices.
Strong communication, documentation, and customer service skills.
Ability to work independently and coordinate with remote technical teams.
Ability to work onsite in Dyersville, IA, three fixed days per week.
Successful completion of a background verification and drug screening.

Technologies

Windows operating systems
Microsoft 365, Outlook
VPN
Active Directory
Intune
TCP/IP, DNS, DHCP, IP addressing
Network switches
Wireless access points
Network printers
Video conferencing and meeting room equipment
ServiceNow
Jira

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications.
Experience supporting enterprise IT environments.
Familiarity with ITSM or ticketing platforms such as ServiceNow, Jira, or similar.
Experience with Microsoft Intune and endpoint management tools.
Experience supporting meeting room and video conferencing equipment.

Additional Information

Customer-provided laptop, tools, software licenses, and required system access.
Remote technical escalation support will be available for advanced issues.
This role does not include advanced server administration, cybersecurity incident response, or complex infrastructure engineering.

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