IT Support Engineer

G&A Recruiting Partners is hiring a Level 2 IT Support Engineer for an onsite contract role in Dyersville, Iowa. This position focuses on desktop, systems, and basic network support at a customer location, with a schedule commitment of three fixed working days per week.

Role Overview

In this onsite capacity, you will troubleshoot end-user technology, support Microsoft workloads, and resolve basic connectivity issues. You will also help coordinate escalations with remote technical teams for advanced troubleshooting when needed.

Location and Schedule

• Location: Dyersville, IA (onsite)
• Job type: Contract (Temporary)
• Onsite requirement: Ability to work in person in Dyersville, IA for three fixed working days per week

Compensation

• Hourly pay: $25.00 - $35.00 per hour
• Rate: $25-35/hr PER DAY

Responsibilities

• Diagnose and troubleshoot desktop, laptop, hardware, and software issues.
• Replace hardware components, including RAM, storage drives, batteries, and power supplies.
• Install, reinstall, and configure Windows operating systems.
• Deploy and configure computers using imaging or endpoint management tools.
• Troubleshoot Microsoft 365, Outlook, VPN, and collaboration applications.
• Perform software installations, updates, and patching.
• Support user accounts, groups, permissions, and shared folders in Active Directory and Microsoft environments.
• Complete authorized administrative tasks in Microsoft 365, Active Directory, and Intune.
• Troubleshoot basic network connectivity issues related to DNS, DHCP, and IP addressing.
• Provide basic support for network switches, wireless access points, and network printers.
• Support approved backup and file restoration activities.
• Investigate recurring incidents and document troubleshooting procedures.
• Support video conferencing and meeting room equipment.
• Maintain accurate IT documentation, asset inventory, and ticket records.
• Assist with hardware warranty coordination and equipment replacements.
• Provide guidance to Level 1 technicians and assist with escalated tickets.
• Coordinate with remote IT teams for advanced troubleshooting and escalations.

Required Qualifications

• 3–5 years of relevant experience in IT support, desktop support, or onsite technical support.
• Proven experience troubleshooting Windows desktops and laptops.
• Strong knowledge of Microsoft 365, Active Directory, and basic Intune administration.
• Familiarity with Windows deployment, imaging, and endpoint management.
• Understanding of TCP/IP, DNS, DHCP, VPN, and basic networking concepts.
• Experience troubleshooting hardware, software, and peripheral devices.
• Strong communication, documentation, and customer service skills.
• Ability to work independently and coordinate with remote technical teams.
• Ability to work onsite in Dyersville, IA, three fixed days per week.
• Successful completion of a background verification and drug screening.

Technologies

• Windows operating systems
• Microsoft 365, Outlook
• VPN
• Active Directory
• Intune
• TCP/IP, DNS, DHCP, IP addressing
• Network switches
• Wireless access points
• Network printers
• Video conferencing and meeting room equipment
• ServiceNow
• Jira

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting enterprise IT environments.
• Familiarity with ITSM or ticketing platforms such as ServiceNow, Jira, or similar.
• Experience with Microsoft Intune and endpoint management tools.
• Experience supporting meeting room and video conferencing equipment.

Additional Information

• Customer-provided laptop, tools, software licenses, and required system access.
• Remote technical escalation support will be available for advanced issues.
• This role does not include advanced server administration, cybersecurity incident response, or complex infrastructure engineering.