Fayetteville, NC

Support Jobs in Fayetteville, NC

2 jobs found

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1d ago

Technical Support Engineer

Booz Allen Hamilton Fayetteville, NC

Fayetteville, NC

1d ago

$55k - $126k/yr Full time Hardware Support Information Technology (IT) IT Operations

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Job Description

The Technical Support Engineer will support military training exercises by maintaining and executing a network of simulators and modeling capabilities. This onsite role in Fayetteville, NC includes operational support, troubleshooting, configuration management, and hands-on work for simulator and network builds within an Agile Scrum team environment.

Key Responsibilities

Maintain and execute a network of simulators and modeling capabilities that deliver rehearsal and exercise support for units.
Manage the network, maintain an Authority to Operate (ATO), and contribute to improved system design and architecture.
Provide Tier 1 to Tier 3 troubleshooting during operations.
Support hardware installs, lifecycle management, software releases and deployment, and delivery of new features and innovation.
Complete day-to-day operational checks for local air and ground simulation systems and multiple outstation systems.
Perform preventative maintenance on simulators and associated simulator systems.
Support training across live, virtual, and constructive environments.
Develop configuration management processes so geographically separated systems remain continuously updated and compliant with current training requirements.
Operate a virtual environment to facilitate large-scale training exercises.
Identify and track deficiencies to improve system functionality.
Build and install new simulators and networks.
Operate within an Agile Scrum team with daily communication expectations.

Required Qualifications

Experience working on complex networked distributed systems.
Experience with Microsoft Windows and Linux operating systems.
Experience supporting and collaborating with DoD operational personnel.
Ability to troubleshoot and resolve issues related to basic network and operating systems.
Ability to create technical documentation.
Ability to travel up to 25% of the time.
TS/SCI clearance.
HS diploma or GED.
Security+ Certification.

Technology Focus

Microsoft Windows
Linux

Benefits

Health, life, disability, financial, and retirement benefits.
Paid leave.
Professional development.
Tuition assistance.
Work-life programs.
Dependent care.
Recognition awards program.
Full-time and part-time employees working at least 20 hours per week are eligible to participate in Booz Allen’s benefit programs.

Preferred Qualifications

Experience supporting distributed mission operations training.
Experience with programming or scripting languages.
Experience with firewalls.
Experience with ACAS.
Experience implementing STIGS.
Knowledge of Image Generator (IG) and Constructive Force Generator (CGF) programs such as MACE and VRSG.

Security and Eligibility

Selected applicants will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. TS/SCI clearance is required.

Identity Verification and Interview Requirements

Completion of an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud.
Be on camera during interviews and assessments.
Booz Allen reserves the right to take your picture to verify identity and prevent fraud.

Candidate AI Usage Policy

The use of artificial intelligence (AI) or other tools to assist with responses during interviews (in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model and Location

Work Model: Onsite (work will primarily be performed full-time at a customer facility).
Location: Fayetteville, NC (onsite).
Onsite and virtual meeting expectations: Employees working virtually are generally expected to have their cameras on during meetings.

Compensation

USD 55,300 to 126,000 per yearly.

Education

HS diploma or GED.

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5d ago

Walton Classroom Tech Support

University of Arkansas Fayetteville, AR

Fayetteville, AR

5d ago

$14+/hr Full time Hardware Support Help Desk Support Information Technology (IT)

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Job Description

The Classroom Technology Support Technician provides hands-on, frontline assistance for classroom technology across multiple university locations. The role supports faculty and instructors during live class sessions by troubleshooting equipment, assisting with basic AV and computing needs, documenting incidents, and contributing to front office reception coverage.

Location and Schedule

Worksite: Fayetteville, NC (onsite)
Education: Currently enrolled in the University of Arkansas, Fayetteville

Hours of operation:

Monday, Wednesday, Friday: 7:00 AM – 8:45 PM
Tuesday, Thursday: 7:30 AM – 8:45 PM
Optional: 1 Saturday per month to support Walton professional program classes

Compensation

Salary: USD $14.00 per hour

Key Responsibilities

Respond promptly to in-class technology issues during scheduled hours
Troubleshoot common classroom technology problems, including projectors, classroom PCs, microphones, and display systems
Assist instructors with operating AV or computing equipment
Conduct basic checks of classroom technology setups before and between classes to confirm functionality
Communicate unresolved issues to full-time support staff or escalate as needed
Maintain a professional and helpful presence in classroom environments
Document incidents and support activities using provided reporting tools
Provide front office reception support
Support faculty and staff computers, including new setups and troubleshooting existing issues as they arise
Complete other duties as assigned

Required Qualifications

Currently enrolled in the University of Arkansas, Fayetteville
Comfort entering classrooms during active sessions to provide real-time assistance
Reliable, punctual, and professional demeanor
Strong communication and interpersonal skills
Basic familiarity with computers and AV equipment is helpful, but not required
Ability to learn and apply new technical knowledge quickly through training
Ability to navigate between buildings and classrooms during assigned shifts
Availability to commit to at least 1 opening shift per week

Position Details

Type: Staff - Clerical
Job type: Temporary (Fixed Term)
Workstudy position: No
Sponsorship available: No
Institution: University of Arkansas, Fayetteville

Benefits

Benefits eligible: No

Application Requirements

Required document: Resume
Optional document: Proof of Veteran Status

Pre-Employment Screening

Criminal Background Check
Sex Offender Registry

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Support Jobs in Fayetteville, NC

Technical Support Engineer

Walton Classroom Tech Support

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