IT Operations

IT Operations Support Jobs

432 jobs found

Today

IT Support Services II - Help Desk

Courser Palm Springs, CA

Palm Springs, CA

Today

$65k - $71k/yr Full time Cloud Cloud Platforms Connectwise

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Job Description

Courser offers a competitive, benefits-forward IT Support Services II role based in Palm Springs, CA (onsite). You will work on meaningful second-tier support and help keep internal teams productive by resolving complex hardware, software, and network issues. The position also includes system administration, user account management, mentoring, and direct involvement in IT projects.

Compensation for this role is USD 65,000 to 71,000 per year. If you enjoy combining troubleshooting with customer-focused service and contributing to steady improvements in IT operations, this is a strong fit.

What you’ll do

Provide second-tier support for escalated hardware, software, and network issues from junior team members, ensuring timely resolution.
Support administration and management of IT systems across servers, workstations, and cloud environments.
Diagnose and resolve complex technical problems across Windows, macOS, Linux, and mobile devices.
Handle user service requests while delivering exceptional customer service and a positive user experience.
Maintain documentation covering support processes, troubleshooting steps, and system configurations.
Assist with training and mentoring junior IT support staff on best practices and technical skills.
Participate in IT projects including software deployments, system upgrades, and network enhancements, keeping work on time and within scope.
Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues.
Manage user accounts, permissions, and access rights across systems and applications.
Track and report incident trends, root causes, and resolutions to improve IT services and support processes.

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
3 to 5 years of experience in IT support or system administration, preferably in a corporate environment.
Strong knowledge of operating systems such as Windows Server, Linux, and macOS and experience with enterprise applications.
Networking fundamentals including TCP/IP, DNS, DHCP, and VPN configurations.
Familiarity with helpdesk and ticketing systems such as ServiceNow, JIRA, and Zendesk.
Excellent problem-solving and the ability to troubleshoot complex technical issues efficiently.
Clear communication skills, including the ability to explain technical concepts to non-technical users.

Helpful experience and credentials

Experience with ConnectWise.
Certifications such as CompTIA A+, Network+, or MCSE.
Experience with cloud services (AWS, Azure) and virtualization technologies (VMware, Hyper-V).
Knowledge of IT security practices and data protection regulations.

Benefits at Courser

Competitive benefits package including medical, dental, vision, and life insurance
401k match
Flexible PTO
10 Holidays including your Birthday and a Floating Holiday
Gym reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid Maternity and Paternity leave
Paid certifications
Learning and development programs

Technologies you may work with: Windows Server, Linux, macOS, TCP/IP, DNS, DHCP, VPN, ServiceNow, JIRA, Zendesk, ConnectWise, CompTIA A+, Network+, MCSE, AWS, Azure, VMware, Hyper-V.

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Today

Specialist - IT Service Desk

Celanese Pasadena, TX

Pasadena, TX

Today

$30 - $56/hr Full time Device Management Help Desk Help Desk Support

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Job Description

Celanese is hiring an IT Service Desk Specialist for an onsite role in the Clear Lake area (Pasadena, TX) at a chemical plant environment. This position focuses on delivering responsive, high-quality IT support to end users while keeping workplace technology secure, documented, and well maintained.

What you’ll do

Resolve Level 1 and Level 2 incidents and fulfill service requests across phone, email, walk-up support, and the self-service portal, aligned with service level targets and strong customer service standards.
Provision and maintain end-user computing equipment, including desktop and laptop hardware, software, and peripherals, following IT operations policy and procedures.
Escalate incidents to the appropriate IT operations resources in accordance with established procedures.
Monitor open tickets for accuracy, urgency, and problem resolution within prescribed Service Level Agreements.
Create and maintain a document repository containing fixes, installation procedures, technical tips, and other office technology processes.
Identify, research, and support implementation of new technologies in line with IT operations policy and procedures.
Track and manage IT assets (logical and physical) according to IT operations policy and procedures.

What you bring

Proven experience in a technology support role.
Strong knowledge of Microsoft-based operating systems, with emphasis on Windows 10, Office 2016, and Internet Browsers.
Excellent interpersonal skills, including communication and presentation.
Commitment to standardization and continuous improvement.
Ability to work independently and make decisions where necessary.
Familiarity with Office 365 components.
In-Tune and ServiceNow platform experience or exposure.
OT environment exposure and manufacturing plant, chemical plant experience.
A+ certification or equivalent is highly preferred.
Experience supporting a manufacturing plant.
Familiarity with ITIL and HDI Incident Management best practices.
Familiarity with Wintel (Windows client and server technology), Cisco-preferred networking, anti-virus, and general security.
Understanding of network standards, protocols, and security policies.
BitLocker Encryption experience.

Tools and technologies you’ll work with

Windows 10, Office 2016, Internet Browsers, Office 365, In-Tune, ServiceNow, ITIL, HDI Incident Management, Wintel, Cisco, anti-virus, and BitLocker Encryption.

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1d ago

Tier 3 IT Support Technician

Bedrock Technology Jessup, PA

Jessup, PA

1d ago

$65k - $85k/yr Full time Incident Management Information Technology (IT) IT Operations

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Job Description

Bedrock Technology offers a competitive salary ($65,000 - $85,000 per year) for an on-site Tier 3 IT Support Technician role in the Scranton, PA area, with the ability to work closely with a collaborative team. You’ll get access to comprehensive health, dental, and vision benefits, generous PTO and paid holidays, and a 401(k) with company match, along with professional development support and certification reimbursement.

This position is in person daily and requires daily reporting to the office in the Jessup, PA area. As the escalation point for complex issues, you’ll help maintain stable IT services across infrastructure, network operations, and cloud identity and productivity tools.

What you’ll do

Own escalated incidents from Tier 1/2, performing deep system-level investigation and root cause analysis to drive resolution
Administer core infrastructure, including servers running Windows/Linux, Active Directory, DNS, DHCP, Group Policy, and virtualization platforms such as VMware and Hyper-V
Troubleshoot network operations across LAN/WAN, including VPN, firewall rules, switching, and routing in coordination with the network team
Manage cloud environments by administering and troubleshooting Microsoft 365, Azure AD, Entra ID, and hybrid identity configurations
Lead incident response during major outages, coordinating resolution and communicating status to stakeholders
Develop and maintain documentation by writing runbooks, KB articles, and SOPs to improve efficiency and reduce repeat escalations
Mentor Tier 1/2 technicians with guidance and training to strengthen team capability
Liaise with vendors to manage escalations and coordinate with third-party vendors and software support teams
Drive continuous improvement by identifying recurring issues and proactively reducing them through automation, process changes, or infrastructure improvements

What you’ll bring

5+ years of progressive IT support experience, including at least 2 years in a Tier 3 or senior systems role
Deep expertise in Windows Server administration and troubleshooting (2016/2019/2022)
Strong knowledge of Active Directory, Group Policy, DNS, and DHCP
Hands-on Microsoft 365 administration, including Exchange Online, Teams, SharePoint, Intune, and EntraID
PowerShell scripting proficiency for automation and administration
Solid networking fundamentals including TCP/IP, VLANs, routing protocols, and VPN technologies
Experience with virtualization such as VMware vSphere or Hyper-V
Ability to independently manage and prioritize a complex, varied workload
Hands-on VoIP / UCaaS administration with platforms such as RingCentral, Zoom, 8x8, Goto, Cisco, Mitel, and similar

Preferred and helpful experience

Experience with Azure or other cloud platforms such as AWS and GCP
Familiarity with SIEM tools, endpoint security, and EDR platforms
Knowledge of ITIL frameworks and service management best practices
Experience with backup and disaster recovery solutions such as Veeam and Datto
Scripting experience beyond PowerShell, such as Python or Bash
Certifications including AZ-104, CompTIA Security+/Network+, MCSA/MCSE, VMware VCP, or ITIL Foundation
VoIP/UCaaS experience such as RingCentral/Zoom/8x8 (1 year preferred)

Location and schedule

Location: Jessup, PA (onsite)
Type: Full-Time
Work location: In person
Daily onsite requirement: must report to the office in person daily
Commuting area: Jessup, PA 18434 (required)

Salary: $65,000.00 - $85,000.00 per year

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1d ago

IT Support Specialist

UNITED WAREHOUSE COMPANY Wichita, KS

Wichita, KS

1d ago

$45k - $50k/yr Full time Active Directory End User Support Help Desk Support

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Job Description

UNITED WAREHOUSE COMPANY is looking for an IT Support Specialist to provide deskside support while administering internal technology systems across multiple locations. In this onsite role in Wichita, KS, you will help resolve hardware and software issues, support users through OS, application, and networking troubleshooting, and assist the internal IT Helpdesk.

What you’ll do

Monitor and maintain a complex, multi-site Windows network environment to support company business objectives
Ensure IT platforms meet customer needs and align with company goals across business units
Take a lead role with minimal supervision in remediating system failures, including logging failures, documenting work procedures, and recording system configuration
Provide support and troubleshooting across the OS, application, and network layers, including resolving hardware, software, and networking issues
Configure, optimize, fine-tune, and monitor operating system software and servers
Perform system backups and recovery, and conduct server builds
Support operating system application use cases, along with network and server monitoring and performance tuning
Install and configure Windows OS, services, and applications
Administer servers and endpoint infrastructure including desktops, printers, routers, switches, firewall, phones, smartphones, software deployments, and security updates and patches
Support LANs, WANs, network segments, and Internet systems, including monitoring networks for security and availability
Set up new end-user computer and network work systems, and provide technical support to company users
Troubleshoot, diagnose, and repair computer, network, and processing systems
Work in Microsoft’s 365 platform and support initial setup of new customers through hands-on and arms-length configuration
Respond to Help Desk tickets and support special IT projects for the department
Work with Business Managers and Customer Service Teams to help maintain data management integrity and ensure proper, timely communication of data to appropriate personnel
Coordinate with other departments to support overall effective operations and maintain professional, courteous relationships with customers
Assist with printer and copier devices, including setup, troubleshooting, and repair
Use VPN, TCP/IP, and general networking channels while operating within the IT environment
Stay current on technology and bring innovation and industry-leading ideas to the program
Travel occasionally for new implementations or special projects, supporting site-specific needs across United facilities

What you bring

3-4 years of IT Support experience
Working knowledge of:
- Windows 10 client operating system support
- Windows Active Directory administration
- Microsoft Office 365
- Windows Server
- Enterprise desktop support of IP voice, data, printing, and security functions
- PC hardware configuration, installation, and problem resolution
Ability to deliver outstanding customer service
Strong problem-solving and analytics skills, with reasoning ability

Tools and technologies

Windows network environment
Windows OS, Windows 10
Windows Active Directory
Microsoft Office 365 and Microsoft’s 365 platform
Windows Server
IP voice, TCP/IP
VPN
LANs, WANs, Internet systems

Location: Wichita, KS (onsite)
Compensation: USD 45,000 - 50,000 per year
Experience: 3 years minimum
Reports to: Chief Information Officer
Classification: Exempt
Position type: Full-time

Work environment and physical requirements

Office cubical setting, working in close proximity with other peers
Regularly required to use hands to finger to type
Frequently required to sit for long periods throughout the day
Stand, walk, stoop, and reach for items such as files or books at, above or below desk level
Specific vision abilities required: close vision, strenuous focus on a computer screen, and ability to adjust focus
Requires ability to hear and speak clearly to communicate with others

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1d ago

IT Help Desk Technician

North Star Fertility Partners LLC New Jersey

New Jersey

1d ago

$52k - $55k/yr Full time Application Support Computer Skills Customer Service

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Job Description

Join North Star Fertility Partners LLC as an IT Help Desk Technician in New Jersey (hybrid). This role supports employees with reliable, timely technology assistance while you build depth across Microsoft 365, IT ticketing, and troubleshooting. You’ll also contribute to documentation and process improvements, with collaboration across IT, HR, and Leadership. The position offers $52,000 to $55,000 per year, plus a benefits package designed to support your health and work-life needs.

Benefits

Competitive health plan with health, dental, and vision coverage
401(k) with company match
“Take What You Need” PTO
Tuition Assistance
Paid Holidays
LTD/STD/Life Insurance
Wellness Programs
Hybrid or remote flexibility based on location
And much more

Responsibilities

Act as a key point of contact for employees requesting technical help through Teams, Email, or Phone
Deliver technical support by researching questions, troubleshooting issues, and maintaining workstation and LAN performance
Guide employees through corrective steps and provide training when required
Maintain SLA standards to address requests in a timely manner
Share information and perform research on new IT products and services
Track problems and resolutions using the IT Ticketing System
Provide feedback on processes and recommend improvements to the IT Director
Maintain technical documentation and a service catalog covering software installation, hardware configuration, and troubleshooting
Collaborate with HR and Leadership to support employee onboarding and offboarding

Requirements

High School Diploma or equivalent
Minimum 1-2 years working experience as an IT Help Desk Technician or System Admin
Must have or be in the process of completing Microsoft 365 Fundamentals Certification (MS-900)
Experience administering Microsoft 365
Familiarity with help desk systems
Prior experience supporting cloud applications
Knowledge of computer hardware and repairs is desired
Basic knowledge of mobile devices is desired
Excellent communication and interpersonal skills
Ability to communicate effectively with all levels of the organization
Ability to provide feedback on processes and make recommendations to the Head of Information Technology

Technologies: Microsoft 365, MS-900

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2d ago

Help Desk Tech II

LexisNexis Horsham, PA

Horsham, PA

2d ago

$49k - $82k/yr Full time Cloud Platforms Computer Skills Customer Support

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Job Description

As a Help Desk Tech II, you will deliver technical support and act as the primary escalation resource for a team of Help Desk Support Specialists. The role focuses on troubleshooting and resolving end user and infrastructure issues to support a high-availability IT environment.

Role Overview

You will troubleshoot and resolve problems spanning desktop, laptop, printer, hardware, software, operating system, email, and related IT components. You will also coordinate escalation efforts to drive timely resolutions, minimize downtime, and help maintain stable customer-facing services.

Key Responsibilities

Configure and set up workstations and laptops for on-site customers.
Respond to internal and external customer inquiries related to hardware and software issues, and work to resolve problems promptly.
Manage monitoring, support, and troubleshooting for infrastructure and operating issues, including failures, degradation, and event-correlation.
Initiate corrective actions to resolve connectivity issues and reduce downtime to support availability of the IT environment for customers.
Create detailed technical documentation and standard operating procedures to capture process, procedures, and best practices.
Collaborate with cross-functional technical teams and external vendors to ensure prompt escalation, effective problem resolution, and reduced downtime.

Required Qualifications

Experience with backup procedures.
Experience with Office 365.
Understanding and experience with software monitoring tools.
Excellent interpersonal skills and the ability to build effective working relationships across the organization.
Strong organizational skills for managing multiple priorities and concurrent issues.
Excellent troubleshooting skills to resolve IT infrastructure and operational issues.
Strong verbal and written communication skills, including the ability to produce technical documentation and Standard Operating Procedures.
Experience performing hardware and software installations, configuring desktops and laptops, and troubleshooting related issues.

Tools and Technologies

Office 365

Location and Work Model

The position is based in Horsham, PA (hybrid). A home-based setup within a 2-hour drive of the Horsham location is required.

Benefits

Health care plans and benefits.
Modern Family Benefits, including maternity, paternity, adoption, and surrogacy.
Life assurance and accident policies.
Comprehensive pension and retirement plans.
Access to learning and development resources.
Working flexible hours, with the ability to flex the time of day to align work with peak productivity.

Additional Conditions of Employment

Must be a U.S. citizen to qualify.
Must successfully pass a background investigation and achieve Public Trust security clearance.

Base Pay Range and Incentive

U.S. National Base Pay Range: $48,900 - $81,500 per year.
Geographic differentials may apply in some locations to reflect local market rates.
This job is eligible for an annual incentive bonus.

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2d ago

Help Desk Tech II

Lexis Nexis Horsham, PA

Horsham, PA

2d ago

$49k - $82k/yr Full time Application Support Cloud Platforms Computer Skills

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Job Description

In this hybrid Help Desk Tech II role, you provide advanced technical support and act as the primary escalation point for help desk investigations and resolution.

Responsibilities

Configure and set up workstations and laptops for on-site customers
Handle internal and external inquiries related to hardware and software issues, resolving problems promptly
Monitor, support, and troubleshoot infrastructure and operating issues, including failures, degradation, and event correlation
Launch corrective actions to address connectivity problems and reduce downtime to maintain IT environment availability
Create detailed technical documentation and standard operating procedures, including process and procedure guidance and best practices
Partner with cross-functional technical teams and vendors to escalate and resolve issues quickly and reduce downtime

Requirements

Experience with backup procedures
Experience with Office365
Strong understanding and experience with software monitoring tools
Excellent interpersonal skills with the ability to build effective working relationships across the organization
Strong organizational skills for managing multiple priorities and ongoing issues
Advanced troubleshooting skills to resolve IT infrastructure and operational issues
Clear verbal and written communication skills, including the ability to produce technical documentation and Standard Operating Procedures
Experience performing hardware and software installations, configuring desktops and laptops, and troubleshooting related issues

Location and Schedule

Horsham, PA (hybrid)
Home based within 2 hours drive of Horsham location required

Compensation

USD 48,900 - 81,500 per year
Geographic differentials may apply in some locations to reflect local market rates
Annual incentive bonus eligibility

Benefits

Health care plans and benefits
Modern Family Benefits, including maternity, paternity, adoption, and surrogacy
Life assurance and accident policies
Comprehensive pension and retirement plans
Access to learning and development resources
Working flexible hours

Conditions of Employment

Must be a U.S. citizen to qualify for this position
Must successfully pass a background investigation and achieve Public Trust security clearance