Technical Support Engineer

The Technical Support Engineer will support military training exercises by maintaining and executing a network of simulators and modeling capabilities. This onsite role in Fayetteville, NC includes operational support, troubleshooting, configuration management, and hands-on work for simulator and network builds within an Agile Scrum team environment.

Key Responsibilities

• Maintain and execute a network of simulators and modeling capabilities that deliver rehearsal and exercise support for units.
• Manage the network, maintain an Authority to Operate (ATO), and contribute to improved system design and architecture.
• Provide Tier 1 to Tier 3 troubleshooting during operations.
• Support hardware installs, lifecycle management, software releases and deployment, and delivery of new features and innovation.
• Complete day-to-day operational checks for local air and ground simulation systems and multiple outstation systems.
• Perform preventative maintenance on simulators and associated simulator systems.
• Support training across live, virtual, and constructive environments.
• Develop configuration management processes so geographically separated systems remain continuously updated and compliant with current training requirements.
• Operate a virtual environment to facilitate large-scale training exercises.
• Identify and track deficiencies to improve system functionality.
• Build and install new simulators and networks.
• Operate within an Agile Scrum team with daily communication expectations.

Required Qualifications

• Experience working on complex networked distributed systems.
• Experience with Microsoft Windows and Linux operating systems.
• Experience supporting and collaborating with DoD operational personnel.
• Ability to troubleshoot and resolve issues related to basic network and operating systems.
• Ability to create technical documentation.
• Ability to travel up to 25% of the time.
• TS/SCI clearance.
• HS diploma or GED.
• Security+ Certification.

Technology Focus

• Microsoft Windows
• Linux

Benefits

• Health, life, disability, financial, and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Dependent care.
• Recognition awards program.
• Full-time and part-time employees working at least 20 hours per week are eligible to participate in Booz Allen’s benefit programs.

Preferred Qualifications

• Experience supporting distributed mission operations training.
• Experience with programming or scripting languages.
• Experience with firewalls.
• Experience with ACAS.
• Experience implementing STIGS.
• Knowledge of Image Generator (IG) and Constructive Force Generator (CGF) programs such as MACE and VRSG.

Security and Eligibility

Selected applicants will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. TS/SCI clearance is required.

Identity Verification and Interview Requirements

• Completion of an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud.
• Be on camera during interviews and assessments.
• Booz Allen reserves the right to take your picture to verify identity and prevent fraud.

Candidate AI Usage Policy

The use of artificial intelligence (AI) or other tools to assist with responses during interviews (in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model and Location

• Work Model: Onsite (work will primarily be performed full-time at a customer facility).
• Location: Fayetteville, NC (onsite).
• Onsite and virtual meeting expectations: Employees working virtually are generally expected to have their cameras on during meetings.

Compensation

USD 55,300 to 126,000 per yearly.

Education

HS diploma or GED.