Support Jobs in Fort Valley, GA

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4d ago

Restaurant IT Support (Mobile Position) OTP

McDonald's Franchisee Fort Valley, GA

Fort Valley, GA

4d ago

$60k - $75k/yr Full time Active Directory Application Support Computer Skills

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Job Description

The Mobile Restaurant IT Support role provides on-the-go technical assistance across multiple McDonald’s franchise locations, handling hardware, software, network, and POS issues while collaborating on infrastructure initiatives. Prior McDonald’s IT experience is essential for success in this on-site, road-ready position.

Responsibilities

Deliver on-site and remote technical support to restaurant staff, resolving hardware, software, network, and operating system problems promptly and efficiently.
Troubleshoot devices and equipment including computers, mobile devices, printers, POS systems, and networking hardware such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Manage help desk tickets, document issues, monitor resolutions, and communicate progress to stakeholders.
Support Active Directory tasks for user accounts, including setup, permission changes, and password resets, while adhering to security protocols.
Assist with computer management activities such as operating system installations, Windows updates, hardware upgrades, and equipment troubleshooting.
Perform network troubleshooting to address connectivity issues and firewall configurations to sustain optimal performance.
Collaborate with IT teams on infrastructure projects, deploying new hardware or software across locations to ensure smooth implementations.

Requirements

Strong proficiency with Microsoft Office applications and familiarity with help desk systems.
OTP certifications and McDonald’s IT infrastructure experience are mandatory.
Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
Solid understanding of computer networking concepts, including LAN/WAN setup, TCP/IP, DNS management, VPNs, firewalls (Meraki), and general network administration.
Expertise in Windows support (including Windows Server environments), macOS, Linux, and related hardware components.
Ability to troubleshoot software issues related to operating systems and POS applications; experience with software deployment tools such as SCCM is a plus.
Excellent communication skills with a customer service orientation to assist non-technical users effectively.
Knowledge of Active Directory management for user accounts; experience with GPO configurations is desirable.
Familiarity with IT infrastructure components, including computer hardware and network devices, essential for maintaining operational continuity.
Analytical abilities to identify root causes quickly and implement lasting solutions.

Technologies

Microsoft Office
Help desk systems
Active Directory
Windows Server
Windows
macOS
Linux
SCCM
GPO
Meraki
VPNs
Firewalls

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Application Questions

Are you willing to work weekends, holidays and overnight on occasion?
Are you willing to travel to multiple locations in one day?
Do you have your own reliable transportation?

Location

Atlanta, GA (Preferred)

Willingness to Travel

100% (Required)

Work Location

On the road

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