Restaurant IT Support (Mobile Position) OTP

The Mobile Restaurant IT Support role provides on-the-go technical assistance across multiple McDonald’s franchise locations, handling hardware, software, network, and POS issues while collaborating on infrastructure initiatives. Prior McDonald’s IT experience is essential for success in this on-site, road-ready position.

Responsibilities

• Deliver on-site and remote technical support to restaurant staff, resolving hardware, software, network, and operating system problems promptly and efficiently.
• Troubleshoot devices and equipment including computers, mobile devices, printers, POS systems, and networking hardware such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
• Manage help desk tickets, document issues, monitor resolutions, and communicate progress to stakeholders.
• Support Active Directory tasks for user accounts, including setup, permission changes, and password resets, while adhering to security protocols.
• Assist with computer management activities such as operating system installations, Windows updates, hardware upgrades, and equipment troubleshooting.
• Perform network troubleshooting to address connectivity issues and firewall configurations to sustain optimal performance.
• Collaborate with IT teams on infrastructure projects, deploying new hardware or software across locations to ensure smooth implementations.

Requirements

• Strong proficiency with Microsoft Office applications and familiarity with help desk systems.
• OTP certifications and McDonald’s IT infrastructure experience are mandatory.
• Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
• Solid understanding of computer networking concepts, including LAN/WAN setup, TCP/IP, DNS management, VPNs, firewalls (Meraki), and general network administration.
• Expertise in Windows support (including Windows Server environments), macOS, Linux, and related hardware components.
• Ability to troubleshoot software issues related to operating systems and POS applications; experience with software deployment tools such as SCCM is a plus.
• Excellent communication skills with a customer service orientation to assist non-technical users effectively.
• Knowledge of Active Directory management for user accounts; experience with GPO configurations is desirable.
• Familiarity with IT infrastructure components, including computer hardware and network devices, essential for maintaining operational continuity.
• Analytical abilities to identify root causes quickly and implement lasting solutions.

Technologies

• Microsoft Office
• Help desk systems
• Active Directory
• Windows Server
• Windows
• macOS
• Linux
• SCCM
• GPO
• Meraki
• VPNs
• Firewalls

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Application Questions

• Are you willing to work weekends, holidays and overnight on occasion?
• Are you willing to travel to multiple locations in one day?
• Do you have your own reliable transportation?

Location

Atlanta, GA (Preferred)

Willingness to Travel

100% (Required)

Work Location

On the road