Support Jobs in Fountain Valley, CA

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3d ago

Lead Desktop Tech Support

Epsilon Solutions Fountain Valley, CA

Fountain Valley, CA

3d ago

$35 - $40/hr Contract Desktop Support End User Support Endpoint Management

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Job Description

Epsilon Solutions is hiring for a Lead Desktop Tech Support contract role based onsite in Fountain Valley, CA. This position supports executive and C-suite leaders with an emphasis on executive presence, discretion, and calm execution in high-pressure situations. The assignment runs for 12+ months, covering enterprise desktop and end-user support across Windows and macOS, plus the technologies used in modern conference and communication environments.

What you will do

Act as a certified L3 Desktop/End-User Support Engineer providing support to executives and C-suite leaders while demonstrating executive presence, discretion, professionalism, and composure during urgent scenarios.
Deliver cross-platform desktop support, including Windows and macOS administration, as well as hands-on troubleshooting for mobile devices, tablets, peripherals, docking stations, and AV/conference room technologies.
Support meeting room and collaboration solutions such as Microsoft Teams Rooms, Zoom Rooms, Cisco, and Logitech solutions.
Use enterprise tooling and platforms including ServiceNow/ESM, Intune, SCCM, JAMF/MDM, Autopilot/ABM, SolarWinds, ThousandEyes, Lenovo Device Intelligence, Zscaler, SentinelOne, Digital Guardian, BitLocker, and VPN/MFA technologies.
Complete proactive operations such as daily health checks, patch management, event-readiness validation, system monitoring, and weekly reporting, alongside reactive end-user support.
Support on-call, after-hours, and weekend requirements, including remote assistance for traveling executives.
Obtain elevated-access clearances and badging for executive floors and boardrooms as needed.
Maintain strong communication and documentation, including interacting with executives and Executive Assistants, and building/maintaining runbooks and SOPs.

Required qualifications

Certified L3 Desktop/End-User Support Engineer
Experience supporting executives and C-suite leaders
Strong executive presence, discretion, professionalism, and composure in high-pressure situations
Cross-platform expertise across Windows and macOS administration
Hands-on experience with enterprise tools and platforms: ServiceNow/ESM, Intune, SCCM, JAMF/MDM, Autopilot/ABM, SolarWinds, ThousandEyes, Lenovo Device Intelligence, Zscaler, SentinelOne, Digital Guardian, BitLocker, and VPN/MFA technologies
Ability to perform proactive operational activities including daily health checks, patch management, event-readiness validation, system monitoring, and weekly reporting
Flexibility to support on-call, after-hours, and weekend requirements
Ability to provide remote assistance for traveling executives, and obtain elevated-access clearances and badging for executive floors and boardrooms as needed
Strong communication and documentation skills, including effective interaction with executives and Executive Assistants
Ability to maintain runbooks and SOPs

Technologies

Windows, macOS, mobile devices, tablets
Peripherals, docking stations, AV/conference room technologies
Microsoft Teams Rooms, Zoom Rooms, Cisco, Logitech solutions
ServiceNow/ESM, Intune, SCCM, JAMF/MDM, Autopilot/ABM
SolarWinds, ThousandEyes, Lenovo Device Intelligence
Zscaler, SentinelOne, Digital Guardian, BitLocker
VPN/MFA technologies

Role details

Location: Fountain Valley, CA (Onsite)
Duration: 12+ Months Contract
Work location: In person
Pay: $35.00 - $40.00 per hour
Job type: contract

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