Lead Desktop Tech Support

Epsilon Solutions is hiring for a Lead Desktop Tech Support contract role based onsite in Fountain Valley, CA. This position supports executive and C-suite leaders with an emphasis on executive presence, discretion, and calm execution in high-pressure situations. The assignment runs for 12+ months, covering enterprise desktop and end-user support across Windows and macOS, plus the technologies used in modern conference and communication environments.

What you will do

• Act as a certified L3 Desktop/End-User Support Engineer providing support to executives and C-suite leaders while demonstrating executive presence, discretion, professionalism, and composure during urgent scenarios.
• Deliver cross-platform desktop support, including Windows and macOS administration, as well as hands-on troubleshooting for mobile devices, tablets, peripherals, docking stations, and AV/conference room technologies.
• Support meeting room and collaboration solutions such as Microsoft Teams Rooms, Zoom Rooms, Cisco, and Logitech solutions.
• Use enterprise tooling and platforms including ServiceNow/ESM, Intune, SCCM, JAMF/MDM, Autopilot/ABM, SolarWinds, ThousandEyes, Lenovo Device Intelligence, Zscaler, SentinelOne, Digital Guardian, BitLocker, and VPN/MFA technologies.
• Complete proactive operations such as daily health checks, patch management, event-readiness validation, system monitoring, and weekly reporting, alongside reactive end-user support.
• Support on-call, after-hours, and weekend requirements, including remote assistance for traveling executives.
• Obtain elevated-access clearances and badging for executive floors and boardrooms as needed.
• Maintain strong communication and documentation, including interacting with executives and Executive Assistants, and building/maintaining runbooks and SOPs.

Required qualifications

• Certified L3 Desktop/End-User Support Engineer
• Experience supporting executives and C-suite leaders
• Strong executive presence, discretion, professionalism, and composure in high-pressure situations
• Cross-platform expertise across Windows and macOS administration
• Hands-on experience with enterprise tools and platforms: ServiceNow/ESM, Intune, SCCM, JAMF/MDM, Autopilot/ABM, SolarWinds, ThousandEyes, Lenovo Device Intelligence, Zscaler, SentinelOne, Digital Guardian, BitLocker, and VPN/MFA technologies
• Ability to perform proactive operational activities including daily health checks, patch management, event-readiness validation, system monitoring, and weekly reporting
• Flexibility to support on-call, after-hours, and weekend requirements
• Ability to provide remote assistance for traveling executives, and obtain elevated-access clearances and badging for executive floors and boardrooms as needed
• Strong communication and documentation skills, including effective interaction with executives and Executive Assistants
• Ability to maintain runbooks and SOPs

Technologies

• Windows, macOS, mobile devices, tablets
• Peripherals, docking stations, AV/conference room technologies
• Microsoft Teams Rooms, Zoom Rooms, Cisco, Logitech solutions
• ServiceNow/ESM, Intune, SCCM, JAMF/MDM, Autopilot/ABM
• SolarWinds, ThousandEyes, Lenovo Device Intelligence
• Zscaler, SentinelOne, Digital Guardian, BitLocker
• VPN/MFA technologies

Role details

• Location: Fountain Valley, CA (Onsite)
• Duration: 12+ Months Contract
• Work location: In person
• Pay: $35.00 - $40.00 per hour
• Job type: contract