Support Jobs in Garden City, ID

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Helpdesk Technician

Primary Health Medical Group Garden City, ID

Garden City, ID

Today

Full time Computer Skills Customer Support Desktop Support

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Job Description

Primary Health Medical Group supports end users company-wide with reliable technology help, and this Helpdesk Technician role is at the center of that experience. If you value helping people, keeping systems running smoothly, and working with a team in a healthcare environment, you will troubleshoot real issues, document outcomes, and rotate through on-call coverage from the Garden City, ID office (onsite).

What you’ll be doing

Support end users on a variety of technical issues across the organization
Identify, research, and resolve technical problems using established support channels
Respond to telephone calls, emails, ticket system requests, and personnel requests for technical support
Document, track, and monitor issues to help ensure timely resolutions
Troubleshoot desktop computing, printing, and basic wired and wireless network concerns
Collaborate with internal team members and other technical staff to identify support trends and address underlying issues
Recommend workflow changes to improve first response time, average resolution speed, and escalation for urgent issues
Assist Network Administrators with inventory and lifecycle management of the desktop environment
Manage time effectively to complete accurate work with limited or no supervision
Maintain performance under pressure, including handling time pressure or ambiguous situations in a way that is acceptable to others and the organization
Provide availability for rotating on-call shifts, including evenings and weekends

Technology and tools

Microsoft Windows 10 and Microsoft Windows 11
Web browsers
Helpdesk ticketing systems
Microsoft Office 2016 and Microsoft Office 365

What you bring

High School Diploma
IS/IT degree, certification, or equivalent experience
Excellent customer service skills
Idaho Driver’s License and proof of insurance
A+, Network+, and Microsoft Fundamentals certifications, or comparable skills (highly desired)

Benefits and support

Primary Health Medical Group offers a comprehensive benefits package designed to support your well-being and work-life needs, including:

Medical coverage with a broad range of plan options for more personalized coverage
Dental coverage with two plan options
Voluntary vision insurance
Life, disability, and long-term care insurances
401(k) with an employer match
Employee Assistance Program (EAP) available to all employees and their dependents at no cost
Generous paid time off (based on position hours)
Bonus opportunities
Positive work-life balance with flexible scheduling options
Comprehensive benefits package available to most employees

Drug-free, smoke-free, and vaccination expectations

Primary Health Medical Group is a drug-free and smoke-free workplace
Employment is contingent upon successfully completing a background check and drug screening
While not mandatory, new hires are strongly recommended to stay current on vaccinations, including annual Influenza, TDaP, MMR, Varicella, and TB
Proof of immunization may be requested or scheduled within two weeks of the start date

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