Helpdesk Technician

Primary Health Medical Group supports end users company-wide with reliable technology help, and this Helpdesk Technician role is at the center of that experience. If you value helping people, keeping systems running smoothly, and working with a team in a healthcare environment, you will troubleshoot real issues, document outcomes, and rotate through on-call coverage from the Garden City, ID office (onsite).

What you’ll be doing

• Support end users on a variety of technical issues across the organization
• Identify, research, and resolve technical problems using established support channels
• Respond to telephone calls, emails, ticket system requests, and personnel requests for technical support
• Document, track, and monitor issues to help ensure timely resolutions
• Troubleshoot desktop computing, printing, and basic wired and wireless network concerns
• Collaborate with internal team members and other technical staff to identify support trends and address underlying issues
• Recommend workflow changes to improve first response time, average resolution speed, and escalation for urgent issues
• Assist Network Administrators with inventory and lifecycle management of the desktop environment
• Manage time effectively to complete accurate work with limited or no supervision
• Maintain performance under pressure, including handling time pressure or ambiguous situations in a way that is acceptable to others and the organization
• Provide availability for rotating on-call shifts, including evenings and weekends

Technology and tools

• Microsoft Windows 10 and Microsoft Windows 11
• Web browsers
• Helpdesk ticketing systems
• Microsoft Office 2016 and Microsoft Office 365

What you bring

• High School Diploma
• IS/IT degree, certification, or equivalent experience
• Excellent customer service skills
• Idaho Driver’s License and proof of insurance
• A+, Network+, and Microsoft Fundamentals certifications, or comparable skills (highly desired)

Benefits and support

Primary Health Medical Group offers a comprehensive benefits package designed to support your well-being and work-life needs, including:

• Medical coverage with a broad range of plan options for more personalized coverage
• Dental coverage with two plan options
• Voluntary vision insurance
• Life, disability, and long-term care insurances
• 401(k) with an employer match
• Employee Assistance Program (EAP) available to all employees and their dependents at no cost
• Generous paid time off (based on position hours)
• Bonus opportunities
• Positive work-life balance with flexible scheduling options
• Comprehensive benefits package available to most employees

Drug-free, smoke-free, and vaccination expectations

• Primary Health Medical Group is a drug-free and smoke-free workplace
• Employment is contingent upon successfully completing a background check and drug screening
• While not mandatory, new hires are strongly recommended to stay current on vaccinations, including annual Influenza, TDaP, MMR, Varicella, and TB
• Proof of immunization may be requested or scheduled within two weeks of the start date