Support Jobs in Green, OH

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30d ago

Help Desk Analyst

Robert Half Green, OH

Green, OH

30d ago Closed

Contract Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Aug 3, 2026).

Job Description

Help Desk Analyst position on a long-term contract onsite in Green, Ohio, with daytime training and access setup before transitioning to an evening shift (8 PM–6 AM) on a four-day, 10-hour Monday–Thursday schedule.

Responsibilities

Offer first-line technical support by receiving requests from field technicians and guiding through resolution steps.
Assess application behavior around switch upgrade activities, noting defects, inconsistencies, or performance issues observed during testing.
Create, update, and monitor service desk tickets to ensure accurate documentation and timely routing for follow-up.
Troubleshoot Windows desktops and user access problems using standard diagnostics and clear communication.
Handle Active Directory tasks such as validating access and basic user environment troubleshooting.
Maintain thorough incident logs, observations, and outcomes to aid reporting and resolution.
Complete required training and onboarding to obtain network access and readiness for project support.
Prior experience in a help desk, service desk, or desktop support setting.
Basic proficiency with Active Directory for user and access support.
Hands-on experience supporting Windows operating environments, including Windows 10.
Ability to conduct basic technical troubleshooting and document findings clearly.
Familiarity with creating and managing service tickets within a structured support workflow.
Strong verbal and written communication for user assistance and coordination with technical teams.
Availability for initial day-shift training Monday through Friday, followed by the Monday–Thursday schedule.

Technologies

Active Directory
Microsoft Windows
Windows 10

Benefits

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

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