Help Desk Analyst

Help Desk Analyst position on a long-term contract onsite in Green, Ohio, with daytime training and access setup before transitioning to an evening shift (8 PM–6 AM) on a four-day, 10-hour Monday–Thursday schedule.

Responsibilities

• Offer first-line technical support by receiving requests from field technicians and guiding through resolution steps.
• Assess application behavior around switch upgrade activities, noting defects, inconsistencies, or performance issues observed during testing.
• Create, update, and monitor service desk tickets to ensure accurate documentation and timely routing for follow-up.
• Troubleshoot Windows desktops and user access problems using standard diagnostics and clear communication.
• Handle Active Directory tasks such as validating access and basic user environment troubleshooting.
• Maintain thorough incident logs, observations, and outcomes to aid reporting and resolution.
• Complete required training and onboarding to obtain network access and readiness for project support.
• Prior experience in a help desk, service desk, or desktop support setting.
• Basic proficiency with Active Directory for user and access support.
• Hands-on experience supporting Windows operating environments, including Windows 10.
• Ability to conduct basic technical troubleshooting and document findings clearly.
• Familiarity with creating and managing service tickets within a structured support workflow.
• Strong verbal and written communication for user assistance and coordination with technical teams.
• Availability for initial day-shift training Monday through Friday, followed by the Monday–Thursday schedule.

Technologies

• Active Directory
• Microsoft Windows
• Windows 10

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training