Griffin, GA

Support Jobs in Griffin, GA

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Today

IT Support Associate II

Amazon.com Services LLC Griffin, GA

Griffin, GA

Today

$27 - $37/hr Full time End User Support Hardware Support Help Desk Support

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Job Description

In this on-site role in Griffin, GA, the IT Support Associate II supports Amazon Operations facilities within a defined geographical area as part of a global, always-on IT support organization. You will troubleshoot issues across multiple technical disciplines, assist customers both locally and remotely, and contribute to onboarding and ongoing learning for the team.

Amazon.com Services LLC operates at scale, and this position supports that environment by keeping IT equipment running reliably across buildings while ensuring support requests are handled through established network procedures.

Role focus

Provide uninterrupted global IT support for Amazon Operations facilities in your assigned geographical area
Resolve technical problems across multiple disciplines
Support customers across multiple buildings locally, plus remote customers
Assist with training new hires and support continuous learning of new technologies

Responsibilities

Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities
Handle support requests and follow support procedures across the network
Assist in training new hires
Participate in continuous learning of new technologies
Support customers from multiple buildings in the area and remote customers
Travel within your local or regional area to support customers

Requirements

Experience troubleshooting integrated and interdependent computer systems
Ability to lift up to 49 pounds
Ability to stand and walk during shifts lasting up to 12 hours
Ability to frequently push, pull, squat, bend, and reach
Experience in a dynamic environment with a high degree of customer service
1+ years of Windows, Mac, or Linux operating system support experience, or equivalent experience

Technologies

Windows
Mac
Linux
AWS
Redhat

Benefits

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
Casual dress code at each location (jeans, t-shirts, safety shoes, and at times a neon safety vest)
EAP
Mental Health Support
Medical Advice Line
Learn more about benefits: https://hiring.amazon.com/why-amazon/benefits

Preferred qualifications

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service

Compensation: USD 27 - 37 per hour. Experience: 1+ years. This role is onsite in Griffin, GA.

Amazon emphasizes improvement and development, and you will be encouraged to participate in career development opportunities to support your progression within the company.

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2mo ago

Restaurant IT Support (Mobile Position) OTP

McDonald's Franchisee Griffin, GA

Griffin, GA

2mo ago Closed

$60k - $75k/yr Full time Active Directory Desktop Support End User Support

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

On-the-road restaurant IT support specialist delivering on-site and remote technical assistance to McDonald's staff across multiple locations.

Responsibilities

Provide on-site and remote technical support for restaurant staff, addressing hardware, software, network, and operating system issues promptly and efficiently.
Troubleshoot equipment problems including computers, mobile devices, printers, POS systems, and networking hardware such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Manage help desk tickets, document issues, track resolutions, and communicate progress effectively.
Support Active Directory management for user accounts, permissions adjustments, and password resets while ensuring security protocols are followed.
Assist with computer management tasks including OS installations, Windows updates, hardware upgrades, and equipment troubleshooting.
Conduct network troubleshooting involving connectivity issues and firewall settings to maintain optimal network performance.
Collaborate with IT teams on infrastructure projects such as deploying new hardware or software solutions to ensure smooth implementation across locations.

Requirements

Strong proficiency with Microsoft Office applications and familiarity with help desk systems.
OTP certifications and McDonald's IT infrastructure experience a must.
Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
Solid understanding of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (e.g., Meraki), and network administration.
Expertise in Windows support (including Windows Server environments), macOS, Linux operating systems, and related hardware components.
Ability to troubleshoot software issues related to operating systems and POS applications; experience with software deployment tools such as SCCM is a plus.
Excellent communication skills with a customer service oriented approach to assist non-technical users effectively.
Knowledge of Active Directory management for user accounts; experience with GPO configurations is desirable.
Familiarity with IT infrastructure components such as computer hardware components and network devices essential for maintaining operational continuity.
Analytical skills to identify root causes of technical problems quickly and implement lasting solutions.

Technologies

Microsoft Office
Windows
Windows Server
macOS
Linux
SCCM
Active Directory
GPO
Meraki
VPNs
DNS
TCP/IP
LAN/WAN

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Application questions

Are you willing to work weekends, holidays and overnight on occasion?
Are you willing to travel to multiple locations in one day?
Do you have your own reliable transportation?

Salary

Salary: USD 60,000 - 75,000 per year

Location

Griffin, GA (onsite)

Preferred location: Atlanta, GA

Travel

Willingness to travel: 100% (Required)

Work location

On the road

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Support Jobs in Griffin, GA

IT Support Associate II

Restaurant IT Support (Mobile Position) OTP

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