On-the-road restaurant IT support specialist delivering on-site and remote technical assistance to McDonald's staff across multiple locations.

Provide on-site and remote technical support for restaurant staff, addressing hardware, software, network, and operating system issues promptly and efficiently.
Troubleshoot equipment problems including computers, mobile devices, printers, POS systems, and networking hardware such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Manage help desk tickets, document issues, track resolutions, and communicate progress effectively.
Support Active Directory management for user accounts, permissions adjustments, and password resets while ensuring security protocols are followed.
Assist with computer management tasks including OS installations, Windows updates, hardware upgrades, and equipment troubleshooting.
Conduct network troubleshooting involving connectivity issues and firewall settings to maintain optimal network performance.
Collaborate with IT teams on infrastructure projects such as deploying new hardware or software solutions to ensure smooth implementation across locations.

Strong proficiency with Microsoft Office applications and familiarity with help desk systems.
OTP certifications and McDonald's IT infrastructure experience a must.
Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
Solid understanding of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (e.g., Meraki), and network administration.
Expertise in Windows support (including Windows Server environments), macOS, Linux operating systems, and related hardware components.
Ability to troubleshoot software issues related to operating systems and POS applications; experience with software deployment tools such as SCCM is a plus.
Excellent communication skills with a customer service oriented approach to assist non-technical users effectively.
Knowledge of Active Directory management for user accounts; experience with GPO configurations is desirable.
Familiarity with IT infrastructure components such as computer hardware components and network devices essential for maintaining operational continuity.
Analytical skills to identify root causes of technical problems quickly and implement lasting solutions.

Salary: USD 60,000 - 75,000 per year

Griffin, GA (onsite)

Preferred location: Atlanta, GA

Willingness to travel: 100% (Required)

On the road

Restaurant IT Support (Mobile Position) OTP

Job Description