IT Support Associate II

In this on-site role in Griffin, GA, the IT Support Associate II supports Amazon Operations facilities within a defined geographical area as part of a global, always-on IT support organization. You will troubleshoot issues across multiple technical disciplines, assist customers both locally and remotely, and contribute to onboarding and ongoing learning for the team.

Amazon.com Services LLC operates at scale, and this position supports that environment by keeping IT equipment running reliably across buildings while ensuring support requests are handled through established network procedures.

Role focus

• Provide uninterrupted global IT support for Amazon Operations facilities in your assigned geographical area
• Resolve technical problems across multiple disciplines
• Support customers across multiple buildings locally, plus remote customers
• Assist with training new hires and support continuous learning of new technologies

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities
• Handle support requests and follow support procedures across the network
• Assist in training new hires
• Participate in continuous learning of new technologies
• Support customers from multiple buildings in the area and remote customers
• Travel within your local or regional area to support customers

Requirements

• Experience troubleshooting integrated and interdependent computer systems
• Ability to lift up to 49 pounds
• Ability to stand and walk during shifts lasting up to 12 hours
• Ability to frequently push, pull, squat, bend, and reach
• Experience in a dynamic environment with a high degree of customer service
• 1+ years of Windows, Mac, or Linux operating system support experience, or equivalent experience

Technologies

• Windows
• Mac
• Linux
• AWS
• Redhat

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• Casual dress code at each location (jeans, t-shirts, safety shoes, and at times a neon safety vest)
• EAP
• Mental Health Support
• Medical Advice Line
• Learn more about benefits: https://hiring.amazon.com/why-amazon/benefits

Preferred qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Compensation: USD 27 - 37 per hour. Experience: 1+ years. This role is onsite in Griffin, GA.

Amazon emphasizes improvement and development, and you will be encouraged to participate in career development opportunities to support your progression within the company.