Hamilton, MT

Support Jobs in Hamilton, MT

2 jobs found

Include remote jobs

8d ago

Retail and Tech Support Associate

Grizzly Broadband, L.L.C. Hamilton, MT

Hamilton, MT

8d ago

$18 - $20/hr Full time Consultative Sales Customer Service Customer Support

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Job Description

This onsite position in Hamilton blends customer-focused retail support with basic technology assistance, delivering guidance in the showroom and Tier 1 IT help for internal staff and external clients. The role emphasizes professional service, product knowledge, and reliable troubleshooting to ensure a smooth customer experience.

Overview

Position type is full-time and in person at the Hamilton location. The role encompasses greeting customers, guiding product selections, and providing entry-level technical support, all aimed at fostering customer satisfaction and repeat business.

Responsibilities

Welcome customers with attentive service across in-person, phone, and remote channels; identify concerns and resolve issues promptly, representing the face of the store.
Deliver sales and product guidance, directing customers to solutions that best fit their needs and offering informed recommendations.
Provide Tier 1 IT Support for internal team members and external business clients, diagnosing and resolving hardware, software, and network issues with a customer-first approach.
Process sales transactions accurately, including cash and credit card payments, refunds, and exchanges using the POS system.
Maintain thorough knowledge of inventory, pricing, and promotional activities; stay up-to-date on store offerings.
Keep the sales floor, stockroom, and displays clean, organized, and adequately stocked.
Build professional rapport with customers and coworkers to encourage repeat business and brand loyalty.

Requirements

Strong written and verbal communication skills with active listening to understand customer needs.
Positive professional demeanor when handling challenging situations, with patience, empathy, and conflict-resolution abilities.
Ability to quickly assess situations, troubleshoot issues, and provide satisfactory solutions.
Preferred familiarity with diagnosing and resolving common hardware, software, and peripheral issues.
Experience with cash handling and inventory management.
Prior retail, customer service, or IT support experience is preferred.
Physical ability to sit and stand for extended periods, with frequent bending, stooping, and kneeling.
Capacity to lift, carry, push, or pull up to 40 pounds.
Valid driver's license and a clean driving record.
The ability to pass a background check is required.

Technologies

Point of Sale (POS) systems

Benefits

401(k) plan and matching
Comprehensive health insurance package (medical, dental, vision)
Life insurance coverage
Employee discount
Flexible scheduling
Paid holidays and generous paid time off

Job Details

Job Type: Full-time, in person
Shifts: 4 hour shift or 8 hour shift
Pay: USD 18.00 – 20.00 per hour
Location: Hamilton, MT 59840 (Preferred)
Shift Availability: Day shift preferred
Ability to Commute: Hamilton, MT 59840 (Preferred)
Work Location: In person

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10d ago

Tech Support/Customer Service

Grizzly Broadband, LLC Hamilton, MT

Hamilton, MT

10d ago

$18+/hr Full time Contact Center Customer Service Customer Support

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Job Description

Grizzly Broadband, L.L.C. seeks a Tech Support and Customer Service professional to address technical issues and deliver outstanding service onsite in Hamilton, MT.

Responsibilities

Assess and anticipate customer needs to achieve satisfaction.
Detect and report network issues or trends to the Network Operations Team.
Handle inbound calls and inquiries from the Bitterroot Valley and surrounding areas.
Serve as the direct point of contact and support for field technicians.
Build sustainable relationships with customer accounts through open, interactive communication.
Provide accurate, complete information.
Meet individual and team targets for support and call handling.
Resolve customer complaints by offering appropriate solutions and alternatives within set timeframes; follow up to ensure resolution.
Maintain records of customer interactions, process customer accounts, and file documents.
Go the extra mile to engage customers.
Consistently serve others with respect, drive, humility, and dependability.

Requirements

High school diploma or equivalent credential.
Knowledge of TCP/IP networking concepts.
Proficiency with WiFi technologies.
Minimum of 1 year of related experience.
Valid Montana driver’s license with an acceptable driving record.

Technologies

TCP/IP Networking
WiFi

Benefits

401(k) retirement plan with company matching
Dental insurance
Health insurance with a health savings account option
Vision insurance
Life insurance
Paid time off
Employee discount program

Key Attributes

Detail-oriented, organized, and efficient
Proactive, pragmatic, and resourceful problem solver
Trustworthy and reliable
Friendly and professional communicator
Capable of managing multiple priorities and meeting or exceeding goals with accuracy
Tech-savvy with quick adaptability to new concepts
Strong service orientation with the ability to anticipate others' needs

Work Location

In person

Job Type

Full-time

Pay

From $18.00 per hour

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Support Jobs in Hamilton, MT

Retail and Tech Support Associate

Tech Support/Customer Service

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