Retail and Tech Support Associate

This onsite position in Hamilton blends customer-focused retail support with basic technology assistance, delivering guidance in the showroom and Tier 1 IT help for internal staff and external clients. The role emphasizes professional service, product knowledge, and reliable troubleshooting to ensure a smooth customer experience.

Overview

Position type is full-time and in person at the Hamilton location. The role encompasses greeting customers, guiding product selections, and providing entry-level technical support, all aimed at fostering customer satisfaction and repeat business.

Responsibilities

• Welcome customers with attentive service across in-person, phone, and remote channels; identify concerns and resolve issues promptly, representing the face of the store.
• Deliver sales and product guidance, directing customers to solutions that best fit their needs and offering informed recommendations.
• Provide Tier 1 IT Support for internal team members and external business clients, diagnosing and resolving hardware, software, and network issues with a customer-first approach.
• Process sales transactions accurately, including cash and credit card payments, refunds, and exchanges using the POS system.
• Maintain thorough knowledge of inventory, pricing, and promotional activities; stay up-to-date on store offerings.
• Keep the sales floor, stockroom, and displays clean, organized, and adequately stocked.
• Build professional rapport with customers and coworkers to encourage repeat business and brand loyalty.

Requirements

• Strong written and verbal communication skills with active listening to understand customer needs.
• Positive professional demeanor when handling challenging situations, with patience, empathy, and conflict-resolution abilities.
• Ability to quickly assess situations, troubleshoot issues, and provide satisfactory solutions.
• Preferred familiarity with diagnosing and resolving common hardware, software, and peripheral issues.
• Experience with cash handling and inventory management.
• Prior retail, customer service, or IT support experience is preferred.
• Physical ability to sit and stand for extended periods, with frequent bending, stooping, and kneeling.
• Capacity to lift, carry, push, or pull up to 40 pounds.
• Valid driver's license and a clean driving record.
• The ability to pass a background check is required.

Technologies

• Point of Sale (POS) systems

Benefits

• 401(k) plan and matching
• Comprehensive health insurance package (medical, dental, vision)
• Life insurance coverage
• Employee discount
• Flexible scheduling
• Paid holidays and generous paid time off

Job Details

• Job Type: Full-time, in person
• Shifts: 4 hour shift or 8 hour shift
• Pay: USD 18.00 – 20.00 per hour
• Location: Hamilton, MT 59840 (Preferred)
• Shift Availability: Day shift preferred
• Ability to Commute: Hamilton, MT 59840 (Preferred)
• Work Location: In person