Tech Support/Customer Service

Responsibilities

• Assess and anticipate customer needs to achieve satisfaction.
• Detect and report network issues or trends to the Network Operations Team.
• Handle inbound calls and inquiries from the Bitterroot Valley and surrounding areas.
• Serve as the direct point of contact and support for field technicians.
• Build sustainable relationships with customer accounts through open, interactive communication.
• Provide accurate, complete information.
• Meet individual and team targets for support and call handling.
• Resolve customer complaints by offering appropriate solutions and alternatives within set timeframes; follow up to ensure resolution.
• Maintain records of customer interactions, process customer accounts, and file documents.
• Go the extra mile to engage customers.
• Consistently serve others with respect, drive, humility, and dependability.

Requirements

• High school diploma or equivalent credential.
• Knowledge of TCP/IP networking concepts.
• Proficiency with WiFi technologies.
• Minimum of 1 year of related experience.
• Valid Montana driver’s license with an acceptable driving record.

Technologies

• TCP/IP Networking
• WiFi

Benefits

• 401(k) retirement plan with company matching
• Dental insurance
• Health insurance with a health savings account option
• Vision insurance
• Life insurance
• Paid time off
• Employee discount program

Key Attributes

• Detail-oriented, organized, and efficient
• Proactive, pragmatic, and resourceful problem solver
• Trustworthy and reliable
• Friendly and professional communicator
• Capable of managing multiple priorities and meeting or exceeding goals with accuracy
• Tech-savvy with quick adaptability to new concepts
• Strong service orientation with the ability to anticipate others' needs

Work Location

In person

Job Type

Full-time

Pay

From $18.00 per hour