Hickory, NC

Support Jobs in Hickory, NC

3 jobs found

Include remote jobs

Today

Help Desk Technician

Chesapeake Containment Hickory, NC

Hickory, NC

Today

Full time Computer Skills Customer Support End User Support

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Job Description

Chesapeake Containment is seeking an entry-level Help Desk Technician in Hickory, NC to support users with day-to-day technical needs. In this onsite role, you serve as the first line of defense for inquiries, working to troubleshoot and resolve issues while maintaining a high level of customer service.

What You’ll Do

Answer user questions by phone, email, chat, or in person
Troubleshoot common hardware and software problems
Maintain hardware inventory and keep documentation up to date
Reset passwords and support user account maintenance as applicable
Research solutions for more complex issues and escalate unresolved cases to senior technicians
Document procedures and solutions using internal systems
Provide clear, concise instructions so users can follow problem-solving steps
Maintain a positive and professional demeanor in all interactions

What You Bring

Fluency in both English and Spanish is a plus
Excellent communication and interpersonal skills
Strong customer service focus centered on user satisfaction
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint
Working knowledge of computer hardware and software is a plus
Ability to work independently and as part of a team
Willingness and ability to obtain CompTIA A+ Certification within a year
Ability to learn quickly and adapt to new technologies

Technologies

Microsoft Office Suite (Word, Excel, PowerPoint)
CompTIA A+

Benefits

Competitive salary and benefits package
Opportunity to learn and grow in a fast-paced environment
Gain valuable experience in the IT field
Join a supportive and collaborative team
Health, dental, and vision insurance available
401k with employer match
Paid Time Off

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Today

Help Desk Support Assistant

Lenoir–Rhyne University Hickory, NC

Hickory, NC

Today

Full time Assistant Computer Skills Customer Service

Apply Now

Job Description

What you’ll get

Join Lenoir–Rhyne University as a Help Desk Support Assistant and be the first point of contact for people across campus. This onsite role in Hickory, North Carolina supports faculty, staff, and students through everyday IT help desk needs, from password resets to ticket routing. You will work with the university’s IT team and help keep the IT Service Lobby running smoothly, creating a more welcoming, responsive support experience for everyone.

Responsibilities

Answer incoming calls to the IT Help Desk in a professional and courteous manner.
Staff the IT Service Lobby and provide exceptional customer service.
Assist faculty, staff, and students with password resets and account unlocks.
Create, update, and manage support tickets in the IT ticketing system.
Gather relevant information and route tickets to the appropriate IT technician.
Monitor the Help Desk queue and provide customers with updates as requests progress.
Coordinate computer pickups, equipment returns, and basic inventory tracking.
Maintain a clean, organized, and welcoming IT Service Lobby.
Perform other administrative and customer service duties as assigned.

Requirements

Experience working in an IT office.
Excellent customer service and communication skills.
Basic computer proficiency, including Microsoft Office applications and web-based tools.
Ability to multitask while maintaining professionalism.

Preferred qualifications

Previous customer service or front desk experience.
Experience with a help desk or ticketing system.

Tools you’ll use

You’ll support users using Microsoft Office applications, web-based tools, and the IT ticketing system.

Work schedule

Standard work hours are Monday through Friday, 10 a.m. to 7 p.m. Occasional extended hours may be required.

Physical requirements

Prolonged periods of sitting and working at a computer and standard office equipment.
Occasional lifting of equipment up to 50 pounds.

Behavioral expectations

Maintain high ethical standards, integrity, and confidentiality in all aspects of the position.
Contribute to a professional, respectful, diverse, equitable, and inclusive work environment.
Treat all individuals with dignity, respect, and professionalism.
Comply with all university policies, procedures, and applicable federal, state, and local laws and regulations.

How to apply

During the application, candidates will be prompted to submit:

Resume
Cover letter

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1mo ago

Help Desk Technician

Chesapeake Containment Hickory, NC

Hickory, NC

1mo ago Closed

Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

Chesapeake Containment is seeking an onsite, entry-level Help Desk Technician in Hickory, NC to deliver first-line IT support to users and provide strong customer service. The role emphasizes troubleshooting IT issues and guiding users through problem-solving steps.

Responsibilities

Answer user inquiries via phone, email, chat, or in person
Diagnose and resolve typical hardware and software problems
Keep hardware inventory current and ensure records are up to date
Reset passwords and manage user accounts as needed
Investigate complex issues and escalate unresolved cases to senior technicians
Log procedures and solutions in internal systems
Offer clear, step-by-step guidance to users
Maintain a courteous, professional demeanor at all times

Requirements

Bilingual English and Spanish is a plus
Excellent communication and interpersonal skills
Strong customer service orientation with a focus on user satisfaction
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Working knowledge of computer hardware and software is beneficial
Ability to work independently and as part of a team
Willingness and ability to obtain CompTIA A+ Certification within one year
Capacity to learn quickly and adapt to new technologies

Technologies

Microsoft Office Suite

Benefits

Competitive salary and benefits package
Opportunity to learn and grow in a fast-paced environment
Gain valuable experience in the IT field
Be part of a supportive and collaborative team
Health, dental and vision insurance available
401k with employer match
Paid Time Off

View full job page →

Support Jobs in Hickory, NC

Help Desk Technician

Help Desk Support Assistant

Help Desk Technician

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