Help Desk Technician

Chesapeake Containment is seeking an onsite, entry-level Help Desk Technician in Hickory, NC to deliver first-line IT support to users and provide strong customer service. The role emphasizes troubleshooting IT issues and guiding users through problem-solving steps.

Responsibilities

• Answer user inquiries via phone, email, chat, or in person
• Diagnose and resolve typical hardware and software problems
• Keep hardware inventory current and ensure records are up to date
• Reset passwords and manage user accounts as needed
• Investigate complex issues and escalate unresolved cases to senior technicians
• Log procedures and solutions in internal systems
• Offer clear, step-by-step guidance to users
• Maintain a courteous, professional demeanor at all times

Requirements

• Bilingual English and Spanish is a plus
• Excellent communication and interpersonal skills
• Strong customer service orientation with a focus on user satisfaction
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Working knowledge of computer hardware and software is beneficial
• Ability to work independently and as part of a team
• Willingness and ability to obtain CompTIA A+ Certification within one year
• Capacity to learn quickly and adapt to new technologies

Technologies

• Microsoft Office Suite

Benefits

• Competitive salary and benefits package
• Opportunity to learn and grow in a fast-paced environment
• Gain valuable experience in the IT field
• Be part of a supportive and collaborative team
• Health, dental and vision insurance available
• 401k with employer match
• Paid Time Off