Help Desk Technician

Chesapeake Containment is seeking an entry-level Help Desk Technician in Hickory, NC to support users with day-to-day technical needs. In this onsite role, you serve as the first line of defense for inquiries, working to troubleshoot and resolve issues while maintaining a high level of customer service.

What You’ll Do

• Answer user questions by phone, email, chat, or in person
• Troubleshoot common hardware and software problems
• Maintain hardware inventory and keep documentation up to date
• Reset passwords and support user account maintenance as applicable
• Research solutions for more complex issues and escalate unresolved cases to senior technicians
• Document procedures and solutions using internal systems
• Provide clear, concise instructions so users can follow problem-solving steps
• Maintain a positive and professional demeanor in all interactions

What You Bring

• Fluency in both English and Spanish is a plus
• Excellent communication and interpersonal skills
• Strong customer service focus centered on user satisfaction
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint
• Working knowledge of computer hardware and software is a plus
• Ability to work independently and as part of a team
• Willingness and ability to obtain CompTIA A+ Certification within a year
• Ability to learn quickly and adapt to new technologies

Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• CompTIA A+

Benefits

• Competitive salary and benefits package
• Opportunity to learn and grow in a fast-paced environment
• Gain valuable experience in the IT field
• Join a supportive and collaborative team
• Health, dental, and vision insurance available
• 401k with employer match
• Paid Time Off